Natalie Love
Window Shutters | Consultative Sales | Customer Service
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About
Experienced window-coverings sales and customer service professional with direct knowledge of shutters, blinds, curtains and awnings. Skilled in converting enquiries into orders through helpful product advice, accurate quotations and confident follow-up. Experienced in telephone, email and face-to-face service, customer consultations, measuring, appointment scheduling, installation coordination and aftercare.
Highly organised and comfortable managing a sales pipeline, customer relationships and changing priorities in a busy environment.
Experience
Director and Business Manager - BN Homestyle Interiors Ltd
(2025-02 - 2026-09)
Managed sales, customer service and administration for a bespoke curtains, blinds, shutters and awnings business.
- Handled new enquiries by telephone and email, established customer requirements and booked consultations and surveys.
- Visited customers in their homes and businesses to discuss design requirements and budgets, measure accurately and recommend suitable products.
- Prepared clear quotations and estimates, followed up opportunities and progressed enquiries into confirmed orders.
- Managed customer relationships from initial contact through ordering, installation and aftercare, maintaining regular communication throughout.
- Scheduled surveys and installations and coordinated suppliers, manufacturers, fitters and makers to keep multiple orders progressing.
- Prepared invoices, processed and allocated payments and maintained accurate customer and sales records in QuickBooks.
- Resolved product, delivery and installation concerns calmly, protecting customer relationships and identifying practical solutions.
Business Administration and Customer Service - Homestyle Interiors
(2024-01 - 2025-02)
Supported sales and administration for a specialist curtains, blinds and shutters business before progressing to take over its management.
- Managed enquiries, booked appointments, prepared quotations and maintained accurate order records and supplier communications.
- Visited customers to measure windows and provide clear advice on fabrics, shutters, blinds and practical design solutions.
- Built trusted customer relationships and followed up enquiries to support informed purchasing decisions.
Customer Services Advisor - WoolOvers
(2023-09 - 2023-12)
- Responded to incoming telephone enquiries, processed orders and payments, managed returns and resolved order problems and complaints.
- Maintained accurate customer records while delivering friendly, patient and efficient service in a busy environment.
Soft Furnishings Manufacturer and Business Administrator - Scissor Sisters Interiors
(2017-01 - 2023-12)
Made bespoke curtains and blinds while managing quotations, invoices, account updates and customer appointments.
- Visited homes and businesses to discuss requirements, measure and install, adapting advice to individual customers and properties.
- Used SAGE, Word and Excel for sales and business administration.
Beauty Therapy Tutor - Brighton Holistics
(2016-01 - 2017-12)
- Delivered presentations and assessed students, developing confident explanation and relationship-building skills.
Self-Employed Beauty Therapist - Self-employed
(2010-01 - 2017-12)
- Managed appointments, customer care, marketing and a small-business website.
Police Constable - Metropolitan Police
(1993-01 - 2000-12)
- Worked confidently with the public in demanding situations requiring judgement and professional communication.
Administrative Assistant - Metropolitan Police
(1990-01 - 1993-12)
- Processed accurate administration relating to traffic offences.
Education
BTEC National Diploma - Hairdressing and Beauty Therapy
