Natalie Meichan

Check in, boarding flights, meeting arrivals, helping customers with problems, such as lost baggage, missed flights ect.

Passenger Service Agent - Swissport-Liverpool - Merseyside

(2026-02)

• Check in, boarding flights, meeting arrivals, helping customers with problems, such as lost baggage, missed flights ect.

Spa Therapist - The Park Royal Hotel-Warrington - Cheshire

(2024-10)

• Greeting clients
• Carrying out treatments
• Cleaning spa
• Customer service

Screening Administrator - Providing Care-Warrington - Cheshire

(2022-09)

I've been working from home doing screening call interviews for children support workers. I am confident in the telephone and talking to people, I ask them a series of questions and book them in for video interviews on the computer. I am confident at managing my workload and time.

Passenger Services Assistant - Swissport International Ltd-Manchester - Manchester

(2023-10 - 2024-02)

• Check in flights.
• Boarding flights.
• Helping customers with questions and concerns.
• Escorting unaccompanied minors.

Delivery Driver - Papa John's-Runcorn - Runcorn, UK

(2022-04 - 2022-10)

Delivery of food to local area by car.

• Helping in the kitchen with orders, cleaning and making food.

Spa Therapist - Macdonald Hotels & Resorts-Tarporley - Tarporley, UK

(2019-04 - 2020-03)

Spa therapist doing facial and body treatments.

Assistant Manager/Travel Consultant - Thomson-Elgin - Elgin, UK

(2002-01 - 2007-12)

Offer exceptional customer service, which exceeds all customers' expectations, promoting collection opportunities

• Cash handling; receiving, reconciling and processingpayments
• Developing effective relationships with customers, bothface to face and over the phone
• Strive for first contact resolution for Thomson Groupcustomers
• Recommending, and selecting travel choices suitable to the customer needs
• Handling cash within the Foreign Exchange Bureau
• Meet and exceed individual and team KPI's
• Promote travel opportunities through the use of personal travel experiences and training
• Responsible for opening and securing the store
• Assisting the Manager with the daily running of the store including staff rotas and banking
• Frequently the Top Sales consultant within my store
• Within the Top 100 sales consultants in the UK

Bar Staff - Lossiemouth Sports and Social Club-Lossiemouth - Lossiemouth, UK

(2000-01 - 2002-12)

• Taking customer drinks and snacks orders
• Replenishing the bar stock
• Taking customer payments and operating the till
• Changing barrels
• Ensuring the bar area is kept clean and tidy
• Responsible key holder, opening and closing the Bar

Customer Assistant - Tesco-Elgin - Elgin, UK

(1998-01 - 2000-12)

Serving customers at the till point, assisting them with their shopping when needed

• Operating the tills, handling cash and card payments
• Stock replenishment and rotation
• Handling customer enquiries
• Adhering to company policies and procedures including Health and Safety, and Manual Handling

Level 3 - Principles of special educational needs - Aspire-Uk (2024-09)

Level 2 - NCFE CACHE understanding mental health first aid advocacy in the workplace - Aspire (2024-06 - 2024-06)

Level 2 - hair dressing - Riverside College Halton-Widnes (2021-09 - 2022-06)

Level 3 diploma - Beauty therapy - Mercia training-Liverpool (2019-09 - 2020-06)

National Certificate - Travel and Tourism - Centre Operations-Elgin (2017-09 - 2018-06)