NatalieJ42

Operations and project coordination professional with 15+ years of experience organizing complex work, supporting cross-functional teams, improving processes, and building practical systems that strengthen execution. Nearly 9 years in an AEC/building-controls environment supporting project management, procurement, ordering, warehouse and field operations, vendors, and leadership. Experienced coordinating materials and documentation, maintaining visibility across project status and open items, resolving operational issues, and creating workflows, templates, trackers, presentations, SOPs, and user guidance.

Known for learning quickly, connecting details across teams, and turning fragmented work into clear, usable processes.

Construction Assistant at HOFFMAN BUILDING TECHNOLOGIES (2017-10 – Present)

Developed a newly created construction support position into a central operations and project-coordination resource supporting approximately 20–25 stakeholders across project management, field teams, procurement, ordering, warehouse operations, vendors, and leadership.

• Coordinate purchasing and material workflows across multiple active construction projects, including quote requests, order placement, confirmation review, tracking, receiving follow-up, discrepancy resolution, and closeout support.
• Serve as a central point of coordination among project managers, technicians, ordering personnel, warehouse staff, vendors, and leadership; clarify requirements and ownership, surface blockers, coordinate handoffs, and drive follow-through on time-sensitive issues.
• Maintain and organize project documentation, including submittal-related materials, operations and maintenance manuals, reference files, and closeout deliverables; create reusable templates that improve consistency and reduce repetitive work.
• Review project and order information for missing details, obsolete or discontinued parts, lead-time concerns, configuration issues, documentation gaps, and other risks before they create downstream delays.
• Identify workflow and documentation gaps and design practical improvements, SOPs, forms, templates, trackers, and process maps that strengthen visibility, accountability, and execution.
• Build and maintain interconnected Excel and Google Sheets tools using formulas and structured data to track project and procurement status, receiving, action items, transmittals, and project-manager visibility.
• Develop presentations, procedures, reference materials, user guides, and internal documentation; provide ongoing process guidance, training, and tool support to help coworkers work more consistently.
• Coordinate vendor communication, quotes, lead-time follow-up, order confirmations, shipping and tracking, receiving follow-up, and issue resolution while independently managing competing operational priorities.
• Coordinate internal meeting logistics, presentations, internal communications, and ad hoc administrative support while independently managing competing priorities and time-sensitive requests.
• Support process and system changes by translating frontline operational needs into clear requirements, user feedback, procedures, reference materials, and adoption support.

Teacher Assistant at BRIGHT HORIZONS FAMILY SOLUTIONS (2014 – 2015)

• Supported fast-paced daily operations requiring organization, adaptability, sound judgment, and clear communication with families, teachers, and staff.
• Communicated with families, teachers, and staff while managing multiple priorities and supporting established procedures.

Administrator at DIGI-TEL COMMUNICATIONS (2003-11 – 2005-05)

• Authored company-wide administrative training materials and operating protocols and trained newly hired administrators on point-of-sale software, procedures, and workflows.
• Maintained customer accounts and supported recurring month-end sales reporting across 13 company locations.
• Maintained accurate administrative records and coordinated recurring business processes in a multi-location environment.

Administration / Sales at ACE DISH (2002-05 – 2003-11)

• Coordinated customer installation schedules with field technicians and resolved high-volume scheduling and service issues between customers and field teams.
• Managed high-volume customer communication and worked between customers and technicians to resolve scheduling and service issues.

Secretary / Administrator at DIGI-TEL COMMUNICATIONS (1999-09 – 2002-05)

• Created an Excel-based mobile phone and accessory sales tracking system that was adopted for company-wide use.
• Supported inventory management and purchasing, maintained records for multiple locations, and processed customer activations through Nextel systems.