P S Work

IT and business professional with an MSc in IT Management and a BE in IT, combining practical operational experience with formal training in Business Analysis and Project Management. Experienced in process mapping, workflow analysis, KPI monitoring, issue and risk tracking, stakeholder coordination, requirements gathering, business documentation, and process improvement. Strong understanding of BRD/SRS documentation, BPMN, Agile, Waterfall, SDLC, UAT, and project coordination.

Demonstrated ability to work across operational and project environments, analyse inefficiencies, coordinate with cross-functional stakeholders, maintain structured documentation, and support delivery-focused activities. Open to opportunities in Business Analysis, PMO, Project Coordination, Business Operations, Operations Analysis, Process Improvement, and other business/technology roles aligned with background.

Guest Experience Executive at GAMEPATH ENTERTAINMENT (2023-12 – 2026-01)

• Coordinated high-volume guest operations across ticketing, retail, and floor teams, supporting efficient service delivery and operational compliance.
• Mapped and analysed workflow gaps, contributing to process improvements that reduced wait-time inefficiencies and improved operational throughput.
• Monitored operational KPIs including guest flow, transaction accuracy, service performance, and retail performance, consistently achieving retail targets of £2+ per customer.
• Analysed guest feedback and operational trends to identify opportunities for performance-driven improvements to the guest experience.
• Managed incident response, escalation, and disruption handling while maintaining accurate records to support operational risk tracking.
• Worked across multiple operational teams and coordinated activities in a fast-paced, high-volume environment.
• Supported consistent operational standards through effective communication, issue resolution, and day-to-day coordination.

Business Analyst Instructor at BUSINESS ANALYST TRAINING INSTITUTE (2020-06 – 2022-08)

• Delivered structured training on SDLC, Agile fundamentals, Business Analysis, and business documentation standards to 50+ professionals and learners globally.
• Managed and facilitated online training sessions for learners across different locations, coordinating virtual lectures, discussions, practical exercises, and learner engagement.
• Facilitated practical workshops using JIRA and Microsoft Visio to simulate project environments, requirements discussions, and process design activities.
• Mentored learners in stakeholder communication, analytical thinking, requirements elicitation, and BPMN process modelling.
• Guided learners through BRD/SRS documentation, requirements gathering, and structured Business Analysis techniques.
• Facilitated practical discussions around business processes, requirements, Agile/Waterfall methodologies, and project delivery approaches.

Master of Science in IT Management – Cardiff Metropolitan University

Bachelor of Engineering in Information Technology – University of Mumbai