Natasha Heath
Executive Assistant/Lead manager/ Trainer/Sales manager/Customer support/Sale executive.
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About
I am an enthusiastic and fast learner who will contribute significantly to your organization. I work efficiently and effectively under pressure and learn new tasks quickly. I will be a valuable asset to your organization. With my academic achievements and previous work experience, I will deliver prompt, efficient service.
Experience
LEAD MANAGER - GRACE HOME SOLUTION - OMAHA, NEBRASKA
(2020-09 - 2023-12)
Lead a sales team to achieve revenue goals through strategy, performance tracking, development and coaching.
- Setting sales targets and quotas, develop and implement sales strategies, provide training and mentorship to improve team performance.
LEAD MANAGER - ABC FIRE LIFE SAFETY - MANHATTAN, NY
(2010-08 - 2017-10)
Training agents by delivering, design and evaluate programs to improve their skills and knowledge. Cold calling Business owners to find out if they are considering Fire and life safety, setting appointment, submitting leads in Sales Force, following up and organize customer data in the CRM.
CUSTOMER SERVICE AGENT - WOOD FORREST NATIONAL BANK - WOODLANDS, TEXAS
(2009-01 - 2026-08)
Listen to customers' questions and concerns and provide answers and responses. Provide information about credit card and transactions. Take orders, calculate charges, and process billing or payments. Review customer accounts and make changes if necessary
CUSTOMER SERVICE AGENT - JAMAICA INFORMATICS PARK - PORTMORE, ST.CATHERINE. JA
(2008-01 - 2009-01)
Listen to customers' questions and concerns and provide answers and responses. Provide information about internet service and transactions. Upsell and recover lost clients.
Education
Degree of Supervisory Management - Supervisory Management - UNIVERSITY OF THE WEST INDIES (2017-04 - 2018-09)
Degree of Data Operations level 2 - Data Operations - HEART Trust NTA (2007-01 - 2007-09)
Degree of Data Operations Level 1 - Data Operations - HEART Trust NTA (2005-01 - 2005-09)
Diploma of CXCs - English, Social Studies, Electrical Installation, Technical Drawing - Ascot (1998-09 - 2002-07)
