Nathan Davies

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

FOH Team Member - Slim Chickens - Liverpool

(2024-04 - 2025-11)

• Delivered friendly, efficient customer service in a fast-paced front-of-house environment, ensuring a positive guest experience during high-volume service periods
• Took customer orders accurately, handled payments, and resolved queries professionally while maintaining speed and attention to detail
• Supported smooth daily operations by coordinating with kitchen and team members to manage orders, seating, and service flow
• Maintained high standards of cleanliness, organisation, and food safety across front-of-house areas
• Demonstrated adaptability, teamwork, and resilience while working under pressure in a customer-focused hospitality setting

German Speaking HR Operations Advisor - CSL Seqirus - Liverpool

(2024-04 - 2025-11)

• Provided comprehensive HR support via ServiceNow to a diverse workforce, including German-speaking employees, ensuring adherence to company policies and procedures
• Managed end-to-end recruitment processes for German-speaking positions, from job posting and candidate screening to interviewing and onboarding
• Facilitated the offboarding process in cases of retirement, termination of contract, and dismissal, ensuring a smooth end of the employment agreement
• Collaborated with cross-functional teams to develop and implement HR initiatives and programs tailored to the needs of German-speaking employees
• Ensured compliance with German labour laws and regulations, including data protection laws (DSGVO), and facilitated HR audits to maintain legal compliance
• Supported HRIS implementation and optimization efforts, including data migration, system configuration, and user training, to streamline HR processes
• Provided Ad Hoc translations of legally-binding documents from English into German
• Facilitated global communication with German speaking employees and UK based managers
• Fully trained in the use of Workday, Service Now, Kronos, ePay
• Experienced in an agile work arrangement, providing occasional language support to the Japanese Branch of the business
• Provided comprehensive support and guidance to management on the use of Workday via MS Teams

German Speaking HR Operations Assistant - Adecco - Liverpool

(2023-09 - 2024-04)

• Provide administrative support to the HR department, including data entry, file maintenance, and document preparation
• Assist in recruitment activities, such as posting job openings, screening resumes, and coordinating interviews
• Manage employee onboarding and orientation processes, ensuring a positive and smooth integration
• Respond to employee inquiries regarding HR policies, benefits, and general HR-related matters
• Maintain accurate employee records using Workday
• Participated in application testing, upgrades and deployment, and internal Service Desk projects as needed
• Process employee terminations, conducting exit interviews, and facilitating smooth offboarding procedures
• Calculate final payments, including accrued leave, bonuses, and other entitlements, ensuring compliance with local employment laws
• Performed Ad-hoc translations and reviews
• Facilitate communication between employees from the DACH region, US, and UK to ensure smooth collaboration

Japanese Teacher - Cactus Languages - Manchester

(2023-07 - 2023-09)

• Deliver comprehensive N5-level Japanese language instruction to students, focusing on reading, writing, listening, and speaking skills
• Develop and implement engaging lesson plans and curriculum materials tailored to the needs of learners
• Foster a positive and inclusive classroom environment, encouraging active participation and cultural exploration
• Provide regular feedback and assessments to track student progress and adjust teaching methods as necessary
• Organize cultural events and activities to enhance students' understanding of Japanese culture

Senior Customer Service Agent - Bosch Service Solutions - Liverpool

(2022-05 - 2023-09)

• Provided world class technical support for a range of products for customers across the globe
• Coordinated with Team members in both English and German to resolve advanced technical issues for a variety of products
• Replied to customer queries via Zendesk and telephone in an appropriate manner
• Liaised with a global team to aid in the development of computer software the products utilise
• Engaged with the sales and marketing of various products
• Lead a team of junior customer service agents and provided training and support for new recruits
• Assisted in the hiring and interviewing process of new bilingual employees by assessing their German skills
• Helped improve customer support strategies and renew company policies by collaborating with management to develop and implement HR initiatives that support business goals
• Conducted new hire orientations and provided training on HR policies and procedures

Japanese App localisation specialist - Kanji Native - Remote

(2022-12 - 2023-03)

• Translated and localized an application from Japanese to English, ensuring a smooth and natural user experience for English-speaking audiences
• Adapted app content, including UI strings, app descriptions, notifications, and in-app text, to resonate with the target audience while maintaining the original intent and functionality
• Conducted linguistic and cultural research to ensure accurate and culturally sensitive translations, taking into account local conventions, idiomatic expressions, and user preferences
• Collaborated closely with developers, designers, and project managers to meet strict deadlines and ensure the seamless integration of translations within the app's framework
• Conducted thorough quality assurance checks to verify translation accuracy, consistency, and adherence to industry standards
• Provided feedback and suggestions to improve app user experience, linguistic clarity, and overall localization effectiveness

German Speaking Customer Service Agent - Randstad - Liverpool

(2019-06 - 2022-05)

• Answering customer queries in both German and English
• Providing Troubleshooting to existing customers in English and German, in regard to phone application software and home heating systems
• Met all call quality standards and daily quotas for first-call resolution
• Coordinating with a team of German and English speakers, to solve more technical and difficult problems a customer may have
• Translating various product information and conducting various interpretation tasks

Japanese Translator - Waku Studios ltd - London

(2021-05 - 2021-09)

• Translated various anime series from Japanese into English, ensuring accuracy, cultural sensitivity, and capturing the essence of the original content
• Collaborated closely with the production team to deliver high-quality subtitles and maintain consistency throughout the projects
• Successfully translated the following anime series: Hitorijime My Hero (Season 1), Your Lie In April (Episodes 17-19), Miss Kobayashi's Dragon Maid (Season 2), Silver-spoon (Season 1)

German Lecturer - University of Liverpool - Liverpool

(2019-10 - 2020-05)

• Taught German to beginner students in evening classes, creating a dynamic and engaging learning environment
• Developed and delivered lesson plans and instructional materials tailored to meet the needs of adult learners
• Utilized a communicative approach to facilitate active student participation and enhance language acquisition
• Provided constructive feedback and support to students, promoting their progress and confidence in German language skills
• Implemented various teaching techniques, including role-plays, group activities, and multimedia resources, to enhance students' understanding and enjoyment of the language
• Created and administered exams to assess students' language proficiency and track their progress
• Marked homework assignments and provided detailed feedback to facilitate students' learning and improvement

PhD - Sociolinguistics - University of Essex (2025-10)

MA - Translation and Interpreting Studies - University of Manchester (2021-09 - 2022-10)

BA (Hons) - Philosophy with German - University of Liverpool (2016-09 - 2019-07)