Nc

An energetic, customer-focused, and results-driven professional with a strong background in fast-paced retail customer service, hospitality, and administrative environments. Proven ability to engage with diverse client bases, manage high-volume cash and digital transactions with little to no variances, and handle customer inquiries with a solutions-oriented approach. Highly organized, adaptable, and eager to leverage strong communication and upselling skills to deliver an exceptional shopping experience as a Sales Assistant.

Customer Service Assistant - Edan Power Ltd

(2024-02 - 2025-12)

• Operated as the primary point of contact for corporate and client inquiries, professionally managing high-volume inbound phone calls
• Acted as the primary point of contact for corporate and client inquiries via telephone, delivering a professional and polished brand image
• Generated formal business quotations, processed secure payments, and managed end-to-end order tracking and delivery logistics
• Oversaw the accurate entry and management of client records within internal company systems, ensuring high standards of information security
• Maintained internal databases with high data integrity, processed digital paperwork, and managed end-to-end order logistics

Finance & Administration Assistant (Work Placement) - RMD Kwikform Ltd - Birmingham

(2023-05 - 2023-05)

• Supported the busy corporate finance department in processing invoices, bank transactions, and petty cash reconciliations with 100% accuracy
• Audited, organized, and filed sensitive HR records, maintaining strict confidentiality protocols

BTEC Level 3 - Applied Psychology, Criminology and Law - BMET Sutton Coldfield (2025-09)

BTEC Level 2 - Law and Legal Work - BMET Sutton Coldfield (2024-09 - 2025-06)

GCSEs - English & Maths (2024-06)