Nelly
Customer-focused professional with call center and cashier experience
Talent
Nairobi CountyMember since July 30, 2026
Excellent verbal and written communication skillsActive listening and empathyProblem-solving and conflict resolutionAbility to work independently with minimal supervisionTime management and multitaskingTeamwork and collaborationReliability and commitment to service excellence
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Excellent verbal and written communication skillsActive listening and empathyProblem-solving and conflict resolutionAbility to work independently with minimal supervisionTime management and multitasking
About
Highly motivated and customer-focused professional with strong communication and interpersonal skills developed through hands-on experience in fast-paced service environments. Proven ability to handle inquiries, resolve issues, and maintain a positive customer experience. Adept at working under pressure, managing time effectively, and collaborating with team members to meet organizational goals.
Eager to apply strong active listening and problem-solving abilities to contribute to a dynamic call center team.
Experience
Cashier at KFC (2023-06 – 2023-09)
- Processed customer orders efficiently and accurately using point-of-sale systems, handling cash and card transactions with precision.
- Provided friendly and prompt service, addressing customer inquiries regarding menu items, promotions, and order status.
- Resolved customer complaints and concerns professionally, ensuring a positive customer experience.
- Maintained a clean and organized work area while adhering to health and safety standards.
- Collaborated with kitchen and service staff to ensure timely order delivery during peak business periods.
- Assisted in training new team members on cashier procedures and customer service protocols.
Education
KCSE – Yururu Girls High School (2019 – 2022)
