Nicholas Newton

Strategic leader with expertise in educational operations and team management. Enhances performance through effective communication and goal-setting, promoting collaboration. Skilled in data analysis and stakeholder engagement, streamlining processes for operational efficiency and supporting academic integrity. Cultivates strong relationships with students and staff, delivering exceptional service.

Registry Team Manager - Secondment - QA Higher Education Ltd - London

(2025-06 - 2026-06)

A year of management experience, working with four line reports. Managing their workload and supporting them with any queries and concerns they have. Working with our partner, Northumbria University London.

• Collaborated with senior management on recurring issues, facilitating resolution and supporting implementation of new initiatives.
• Cultivated relationships with key stakeholders, including academics, main campus counterparts, and senior management, enhancing collaboration during busy exam periods.
• Liaised between academic staff and students, resolving inquiries and issues to ensure a supportive educational environment.
• Led the administration of the Student Development Day event. Coordinated with team members on the timing of sending communications to students, response gathering and sending to external stakeholders, and analysis of response rates of students. Allocated tasks to team members and ensured task deadlines were met.
• Enhanced employee morale and well-being by fostering a positive working environment through effective communication, realistic goal-setting, organised daily planning, and regular feedback, both positive and constructive.
• Managed administrative duties related to course delivery, including timetabling and student enrolment processes.
• Having and maintaining a balanced mindset during decision-making. Ensuring that I prioritise the appropriate stakeholders. Through rational thinking, taking a calm and balanced approach to all parties' interests and listening to and understanding all parties' points of view before making a decision
• Developed and maintained a variety of comprehensive lists of student information. Including: Dissertation student information, Internship information, Contact reports and resit information to be provided to a variety of stakeholders in the business.
• Supported managers with proactive, efficient work on audits, obtaining student responses to fail outcomes, and chasing responses from students and supported in maintaining smooth-running operations.
• Identified data discrepancies in students' results through careful analysis, promptly researching issues for quick resolutions.
• Streamlined scheduling of Academic Misconduct meetings by implementing a SharePoint booking system, reducing administrative workload.
• Maintained operational efficiency and supported performance objectives.
• Processing students' module attachments and removal from modules on their VLE.
• Answering student queries through CRM. Provided excellent customer service and clear written communications.
• Administered the examination process, from scheduling to result distribution, upholding academic integrity and standards.
• Provided proactive clerical support to managers, ensuring efficient and smooth operations.

Programme Support Administrator - QA Higher Education Ltd - London

(2021-08)

Managed administrative duties related to course delivery, conducted audits of module codes, processed Academic Misconduct meetings, and supported academics during marks entry. Streamlined scheduling of meetings with a SharePoint booking system and administered the examination process. Working with our partner, Northumbria University London.

• Managed administrative duties related to course delivery, including timetabling and student enrolment processes.
• Conducted regular building and auditing of module codes with the module diet delivery plan to maintain high accuracy.
• Processed, organised and scheduled Academic Misconduct meetings, facilitating clear communication between students and academics.
• Identified data discrepancies in students' results through careful analysis, promptly researching issues for quick resolutions.
• Maintained office organisation to enhance operational efficiency and support performance objectives.
• Processing students' module attachment and removal to modules on their VLE.
• Processing student exam late authorisation (Marks entry)
• Processing students' financial pre-exclusions, reinstatements, Course transfers, breaks in studies and withdrawals promptly.
• Supporting academics during marks entry. Entering and processing data.
• Answering student queries through CRM. Providing excellent customer service and clear written communications.
• Administered the examination process, from scheduling to result distribution, upholding academic integrity and standards.
• Liaised between academic staff and students, resolving inquiries and issues to ensure a supportive educational environment.
• Provided proactive clerical support to managers, ensuring efficient and smooth operations.

Sales Team Leader - Charles Tyrwhitt - London

(2019-09 - 2020-10)

• Delivered product knowledge and sales technique training for new team members.
• Coached teams to achieve sales and service targets through hands-on leadership.
• Resolved customer complaints quickly, turning dissatisfied buyers into loyal customers.
• Partnered with managers and associates to coach agents on technical support.
• Led a sales team to exceed weekly targets through coaching and monitoring.
• Developed strong relationships with key retail decision-makers to enhance loyalty.
• Supervised 6 retail professionals, ensuring prompt and accurate customer service delivery.
• Greeted customers warmly and offered help to improve the shopping experience.
• Processed cash transactions for high-value products with accurate financial records.
• Completed opening and closing duties, including cashing up and securing premises.
• Conducted a thorough count of storeroom inventory and reported low levels to supervisors promptly.
• Verified warehouse stock records by completing regular physical inventory audits.
• Found products and advised on availability to provide customer service.
• Checked incoming pallets to confirm received goods matched delivery records.

Sales Assistant - Charles Tyrwhitt - London

(2018-08 - 2019-09)

Assisted customers in selecting products, handled enquiries, and managed stock levels. Provided attentive sales support and organised merchandise displays.

Sales Advisor - Maplin Electronics - London

(2017-02 - 2018-06)

Identified customer needs, engaged with customers, and resolved queries. Fostered team dynamics and participated in team-building events.

Bachelor of Arts - Media and Business - London South Bank University (2019)

GCSEs - Harris Academy Falconwood (2016)