Nicola Smith

Excellent ability to build key relationships, both internally and externally, which brings success in delivering effective results. Reliable and enthusiastic pursuing an opportunity to add value to any growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Committed, organised with skills for multitasking and managing time well.

Foreign Exchange Consultant - Hays Travel-Blyth - Blyth

(2024-07)

• Answer enquiries in person, by phone, email and social media
• Arrange appointments and update records on databases
• Accurate data inputting (visas, check-in, tickets and AML)
• Responsible for branch petty cash, banking and all currency transactions
• Type letters, reports and do filing
• Order-related administration including sales reporting
• Delivered highest standards of customer service
• Greet visitors and provide refreshments
• Managed high volume of incoming orders
• Developed and maintained excellent relationships with new and existing customers

Owner and Guest Experience Advisor - Park Dean Resorts

(2024-03 - 2024-07)

• Answer Owner and customer queries whilst manning reception
• Greet and check-in guests including taking payment of invoices and activities
• Complete pre arrival calls for upgrades to increase sales
• Administration filing and updating owner database
• Investigation and resolution of complaints

Full-time parent

(2020-10 - 2024-02)

Foreign Exchange Consultant - Hays Travel - Morpeth & Blyth - Morpeth & Blyth

(2018-02 - 2020-10)

• Answer enquiries in person, by phone, email and social media
• Arrange appointments and update records on databases
• Accurate data inputting (visas, check-in, tickets and AML)
• Responsible for branch petty cash, banking and all currency transactions
• Type letters, reports and do filing
• Order-related administration including sales reporting
• Delivered highest standards of customer service
• Greet visitors and provide refreshments
• Managed high volume of incoming orders
• Developed and maintained excellent relationships with new and existing customers

Travel Money Advisor - Travelex (Asda Travel Money Bureau) - Ashington

(2016-02 - 2018-02)

• Act as main contact for customers
• Manage all currency and western union transactions whilst adhering to anti money laundering regulations
• Answer queries face to face over telephone and email
• Use IT systems to run financial reports and exchange rates
• Keep confidential paper and electronic records up to date
• Use of printers and photocopiers
• Manage levels and Order currency stock as needed
• Pay invoices and bank cash at close of business

Assistant Manager - JD Williams & Co (The x catalogue store) - Ashington

(2009 - 2011)

• Managing the day to day running of a busy retail store
• Responsible for store security and Health and Safety
• Writing and adhering to risk assessments and standard operating procedures
• Transactions, petty cash and banking
• Filing confidential staff records
• Manage appointments with management, visitors and contractors
• Daily, Weekly and monthly sales reporting- Manual, electronic and telephone
• Motivating a team to increase sales and build moral
• Deal with customer queries and complaints
• Responsible for first aid administration and accident reporting
• Stock inventory and ordering through internal and external suppliers

Manager - JD Williams & Co (The x catalogue store) - Ashington

(2011 - 2015-09)

• Managing the day to day running of a busy retail store
• Responsible for store security and Health and Safety
• Writing and adhering to risk assessments and standard operating procedures
• Transactions, petty cash and banking
• Filing confidential staff records
• Manage appointments with management, visitors and contractors
• Daily, Weekly and monthly sales reporting- Manual, electronic and telephone
• Motivating a team to increase sales and build moral
• Deal with customer queries and complaints
• Responsible for first aid administration and accident reporting
• Stock inventory and ordering through internal and external suppliers

Staff Member - JD Williams & Co (The x catalogue store) - Ashington

(2007-12 - 2009)

GCSE - Ashington Community High School Sports College