Joynon Vaz

Result oriented and self-motivated individual seeking a position within a reputed organization to showcase my excellent interpersonal and communication skills for making new clients, maintaining relations with existing clients, and increasing business revenue.

Foreign Exchange Expert - Euro change - Staines, United Kingdom

(2025-03)

• Accurately process currency exchange transactions for over 40 international currencies, maintaining strict compliance with financial regulations and anti-money laundering (AML) policies.
• Provide tailored foreign exchange solutions to customers, including recommending travel money cards and international money transfer services.
• Maintain detailed transaction records and support the completion of internal compliance audits.
• Manage large cash volumes securely, performing daily till reconciliations and resolving any discrepancies efficiently.
• Achieve and often exceed monthly sales targets by identifying customer needs and promoting suitable financial products.
• Deliver exceptional customer service by handling inquiries, resolving concerns, and building rapport to encourage customer loyalty.
• Knowledgeable in the use and promotion of Travel Money Card (TMC), Quick Transfer, and Western Union services.
• Ensure full compliance with AML (Anti-Money Laundering) policies and company standards.
• Maintain branch security protocols and ensure adherence to operational procedures during opening and closing shifts.

Bartender - Giraffe world kitchen - Heathrow Terminal 5

(2025-11)

• Enhanced customer engagement by personalising beverages recommendations, achieving a 15% return customer increase.
• Managed bar equipment upgrades, which improved service efficiency by 20%.
• Implemented a new stock control system that decreased waste and ensured high level of stock management efficiency.
• Helping train new team members in key competencies.
• Demonstrated an in-depth knowledge of key health and safety standards used within industry.
• Minimised long register queues by completing sales transactions quickly.
• Worked with customers to resolve product issues.
• Processed all transactions efficiently and timely.
• Efficiently performed all checkout procedures to ensure a satisfactory end to customers visit.
• Deals with Card Payments Handel's Tills pdq machine and different currency.

CASHIER - BALLOONS UNLIMITED - Margao, GOA

(2021-09 - 2022-01)

• Minimised long register ques by completing sales transactions quickly.
• Worked with customers to resolve product issues.
• Processed all transactions efficiently and timely.
• Efficiently performed all checkout procedures to ensure a satisfactory end to customers visit.

BTECH LEVEL 3 Diploma in Business - Business - Uxbridge college (2022-09 - 2025-04)

HSSC - R.M.S Higher SECONDARY COLLEGE (2019-07 - 2021-03)