Yasmin Murphy

I am a highly motivated and extremely loyal individual. I am willing to work harder than most but also have a strong sense of humour, which can be valuable at times of pressure. I have a positive outlook which can be helpful when either working in a team or on my own. I can always be relied upon to take on tasks that others are unwilling to do.

Foreign Exchange Consultant at Hays Travel (2023-11)

Currently on maternity leave. Part time position.

• Ensuring profitability of foreign exchange bureau
• Achieving given foreign exchange targets, including set KPI's
• Converting MMT customers to purchase
• Maximising individual and team sales of foreign exchange
• Providing exceptional customer service at all times
• Assisting with the day-to-day operation of the bureau
• Increasing exposure of bureau and developing new business leads
• Using social media to promote offers, generate customer engagement and sales leads
• Maximising all opportunities by following foreign exchange sales structure
• Monitoring local competition and managing rates and margins effectively on a daily basis
• Monitoring stock levels of foreign currency and ensuring that minimum quantities are maintained
• Accurate cash reconciliation and banking
• Responsible for minimising risk and mitigating errors
• Play an active role in the day-to-day operation of the branch and supporting Travel colleagues with administrative duties
• Responsibility for security of the bureau
• Willingness to participate in training appropriate to own development
• Adhering to company policies and procedures
• To undertake any other duties that may fall into the job criteria
• To conform with all company policies and procedures, including health and safety

Applications Laboratory Assistant at European Flavours & Fragrances (2021-01 – 2021-06)

• Prioritising of workload to ensure that all deadlines are met
• Accuracy when making of samples to be sent to potential customers
• Working in a fast-paced environment efficiently to ensure productivity
• Assisting the Laboratory supervisor with stock checks to ensure that all stock levels are correct and maintained
• Daily cleaning of the laboratory to ensure that no products or samples become contaminated

Evaluations Assistant at European Flavours & Fragrances (2021-06 – 2023-11)

• Writing up fragrance evaluation protocols
• Preparing and running of fragrance evaluation panels
• Calculating panel results
• Reporting panel results and data to both the evaluation department and sales team
• Selecting fragrances on small potential projects
• Preparing daily projects for the Evaluations manager
• Re-organising the fragrance library
• Daily maintenance of the fragrance library
• Liaising with perfumers, analytical and applications laboratory in order to meet deadlines

Barista at Caffe Nero (2020-02 – 2020-12)

In September was asked to undertake Shift Leader training. However, due to a lack of shifts caused by the effects of coronavirus had to leave.

• Taking orders
• Preparing a variety of beverages to the standard expected in any branch of Caffe Nero

Bar Supervisor at Blackbirds (2019-02 – 2019-12)

• Greeting customers and taking drink orders
• Maintaining the cleanliness and appearance of the bar
• Communicating with managers, co-workers and guests in order to fulfil and address any issues or needs requested by guests or other employees
• Consistently delivering exceptional service
• Keeping bar fully stocked whilst ensuring quick service
• Following all health and safety regulations even when service was under high demand
• Maintaining the 'Challenge 25' policy
• Assisting in the operational management of the bar
• Ensuring staff were carrying out their duties to the highest standard
• Ensuring the venue was ready and open on time
• Stock taking on a weekly basis
• Completing procedural paperwork to ensure the safe running of the venue at all times
• Assisting with cash handling procedures as required
• Carrying out key holder opening and closing duties
• Detailed checking of deliveries to ensure accuracy and quality of the products and placing in to storage securely
• Assisting in induction days as required
• Briefing and debriefing staff at the beginning and end of shifts
• Ensuring storage areas were kept in a clean, tidy and safe condition
• Verifying that all staff were up to date with their e-learning
• Ordering stock
• Assisting in the kitchen with food preparation during staff shortages

Front of House / Bar Supervisor at The Stonehouse & Blackbirds (2016-07 – 2018-04)

Duties as per Bar Supervisor role.

Work Experience at Various (2016-01 – 2019-01)

Travel and work experience in New Zealand

BSc in Psychology – Open University

GCSE in Multiple subjects – Presdales School (2012 – 2014)