Highly motivated, well organized and reliable individual with 27 years' experience of insurance sales and customer service
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Results-driven leader with 27 years of insurance and customer service expertise, including proven success managing high-performing teams. Skilled at driving performance against business targets, building inclusive team cultures, and delivering exceptional customer experiences. Strong communicator with ability to motivate teams, coach talent, and adapt priorities to meet evolving business needs.
Temporary Team Admin Assistant - National Grid - Grantham
(2025-11 - 2026-03)
A temporary admin assistant providing administrative assistance and co-ordination to all of the different teams in Grantham, Planning, Faults and Wayleaves as well as providing support for technicians and crafts people. I have acquired knowledge and skills of using National Grid systems including Crown, Stars and Emu. I report to different Team Managers in all departments, whilst taking all external calls and dealing with queries, booking in craft staff for jobs on Stars, also discussing work being booked in with craft staff, clearing SAPs external works accounts, contacting customers and booking and quoting for isolation switches and fuse pulls (Quotes depending on different phases) and contacting customers from Mops.
Other duties are distributing post and sending the post, actioning incoming emails internally and externally for customers and businesses, as well as sending letters.
High Net-Worth Personal Lines Account Manager - Martin Bown & Co Ltd
(2018-11 - 2025-11)
Managing a team within a specialised commercial lines insurance brokers, I collaborate with clients and insurance companies to tailor policies for high value assets. Whilst building and maintaining professional relationships with new and existing clients through offering specialised insurance products, I coordinate my team with efficient scheduling to meet deadlines. I also personally assist clients with niche policies for difficult to insure business by establishing their needs and resolving problems using my knowledge and experience.
Additionally, I ensure my team are consistently meeting a high level of quality, meeting FCA compliance standards and legislation.
Classic Car Insurance Advisor - Classic Line Insurance Services
(2018-04 - 2018-11)
I worked for a niche insurance company for high value customers and classic vehicles. My daily role consisted of generating quotes and new business, handling mid-term adjustments queries, renewals, claims and complaints as well as liaising with underwriters and local businesses.
Personal Lines Insurance Branch Manager - Swinton Insurance - Leicester City Centre
(1999-10 - 2018-03)
Starting out at Swinton as a Trainee Personal Lines Insurance Advisor and working my way up to Branch Manager at a busy high street office in the Leicester City Centre. This role involved coaching & developing my team, setting smart objectives, performance management as and when required, disciplinary and investigation meetings, monthly manager meetings, strategies to manage growth, reporting and collating figures and providing daily updates to the business.
Customer Advisor - Natwest Bank Plc - Leicester
(1999-01 - 1999-10)
Working at their busy Bede Island call centre in Leicester, customers would call with queries into their accounts regarding cheques, balances, transfers and overdrafts etc...and also discussing credit cards and loans.
GCSE - St Paul RC Comprehensive School Leicester (1990-09 - 1996-05)
