Nicole B

Motivated Medical Administrative Assistant seeking to apply to a solid organization and communication skills in medical or healthcare setting where team-work and patient service excellence is number one priority. Authorized to work in the US for any employer

Patient Registration Representative at Children's Of Alabama (2020-09 – Present)

Responsible for performing multiple customer-focused tasks as the following:

• Pre-registration verification.
• Scheduling and follow-up appointments.
• Responsible for the maintenance of the scanning and coordinating records.
• Answering calls professionally, paging and routing them appropriately.
• Maintaining HIPPA privacy and providing a Notice a Privacy Practices to parents.
• Excellent customer service needs as needed.

Front Office Associate at Seale Harris Clinic (2018-05 – 2020-03)

• Politely greeted patients and guests at the front desk.
• Answering calls professionally, paging, and routing them appropriately using a multi-line phone system.
• Scheduling, confirming, and rescheduling appointments
• Registered patients and updated information.
• Accurately archiving patient documents in the Electronic Medical Records system.
• Determining, collecting, and processing copayments.
• Maintaining HIPPA privacy and providing a Notice of Privacy Practices to patients.
• Verification all of major health insurances.

Medical Office Assistant at Andrews Sports Medicine and Orthopadeic (2018-03 – 2018-03)

Clinical Rotation

• Pre-registered patient's via phone before their scheduled appointments.
• Assisted patient's using the Kiosk with checking-in.
• Assisted with calling patient's to the back for their X-rays (Runner).

Patient Access Representative at St. Vincent's Health System (2018-03 – 2018-03)

• Entered in-patient's room to sign consent forms.
• Scanned important documents into patient's charts.
• Pre-registered patients using Athena Software.

Front Desk Clerk/Receptionist at Great Start Early Learning Center (2017-01 – 2017-12)

• Assure all visitors sign in.
• Post and update information on bulletin boards.
• Ensure area clean and clear of obstructions that might impede traffic flow and safety considerations.
• Organize pamphlets and eligibility application bins filled with current materials.

Teacher's Aide at JCCEO Head Start (2016-08 – 2016-12)

• Provided weekly and monthly schedules of activities.
• Develop culturally appropriate programs and activities.
• Facilitated activities that introduce math and literacy concepts.

Support Staff at Bright Horizons Family Solutions (2015-10 – 2016-08)

• Supervised the children, classrooms, and all activities.
• Conducted parent/teacher conferences and maintained communication with parents.
• Created and implemented daily lessons and activity plans.

Teacher at Highlands United Methodist Child Dev. Center (2013-12 – 2015-08)

• Designed and implanted daily lessons/activity plans.
• Supervised the children, classrooms, and all activities.
• Kept open communication with parents.

Cafeteria Worker at UAB Hospital (2013-06 – 2013-12)

• Fostered and sustained excellent working relationships with co-workers, patients and medical staff.
• Oversaw cleaned and sanitized of all cafeteria facility equipment on a daily basis.
• Organized and updated food storerooms inventory reports on a regular basis.

Teacher at Wee Willies Child Development Center (2009-05 – 2012-12)

• Provided weekly and monthly schedules of activities.
• Developed culturally appropriate programs and activities.
• Facilitated activities that introduced math and literacy concepts.

Medical Administrative Assistant Program – Jeremiah's Hope Academy (2018-01 – 2018-03)

Associate in Early Childhood Development – Lawson State Community College (2012-08 – 2014-05)