Nicole Craik

Friendly, adaptable, and hard-working university student with a proven track record in client-facing, fast-paced environments. Experienced in hospitality, retail, legal, and educational settings, with strong interpersonal skills, excellent communication, and a calm, professional approach under pressure. Known for attention to detail, composure, and empathy — especially when working with customers and the public.

A fast learner with high emotional intelligence, initiative, and a positive, can-do attitude. Now seeking a hospitality role where these strengths can contribute to a team-oriented, customer-focused environment.

Waitress The Black Lamb — August 2025 — present

• Provided friendly, professional, and efficient service to customers in a busy hospitality environment

• Took customer orders accurately and ensured food and drinks were delivered efficiently

• Completed customer sales and handled transactions accurately

• Developed strong customer service skills through regular interaction with a wide range of customers

• Learned to remain calm and professional when dealing with difficult or dissatisfied customers

• Developed in-depth knowledge of food allergies and intolerances to ensure customers’ dietary requirements were understood and communicated accurately

• Worked effectively as part of a team during busy service periods

Retail Volunteer (Customer-Facing Role)

British Heart Foundation Charity Shop, Wimbledon — Weekends / Casual

• Welcomed and assisted customers with purchases and enquiries

• Handled till operations and maintained professional standards

• Organised donations, rotated stock, and arranged displays

  Key Achievement: Developed strong customer service skills and gained confidence in a fast-paced retail environment.

Teaching Assistant (Voluntary)

Polska Szkoła Marii Skłodowskiej Curie, Wimbledon — Sept 2024 – June 2025

• Supported learning activities and classroom management

• Worked one-on-one with students, including those with behavioural challenges

• Built trust with children and supported a positive learning environment

  Key Achievement: Became a trusted support figure for a child with behavioural difficulties, improving classroom outcomes.

Legal Secretary (Work Experience)

RDE / W Legal — August 2021 – Casual

• Assisted with proofreading, document review, and client interactions

• Observed court hearings and took accurate notes under pressure

  Key Achievement: Identified a crucial contradiction in a witness statement that helped win a case — demonstrating high attention to detail and analytical thinking.