Nicole Wright

I have strong experience across customer service (telephone and face-to-face), operational, and people-focused roles. Since joining ACG in 2022 as a New Business Pay-outs Executive, I was responsible for processing insurance invoices accurately and efficiently in a fast-paced operational role. After two years, I progressed to People Experience Co-ordinator, supporting HR administration and day-to-day people activities while helping to improve employee experience.

Alongside this, I achieved my CIPD Level 3 qualification, demonstrating my commitment to professional development. Previously, I spent seven years at Motique Plastics in a production and operations role, managing high-volume orders, maintaining quality standards, and meeting tight deadlines. This role strengthened my organisation, attention to detail, adaptability, and teamwork skills while maintaining high customer satisfaction.

People Experience Co-ordinator - ACG

(2024-01)

In this role, I worked as an HR Administrator, carrying out day-to-day HR tasks while supporting a positive and personal employee experience. Alongside my role, I continued my professional development by attending college and successfully completing my CIPD Level 3 qualification.

New Business Pay-outs Executive - ACG

(2022-01 - 2024-01)

I began my career at ACG as a New Business Pay-outs Executive, a highly customer-focused role that involved processing and paying invoices to bodyshops carrying out insurance repair work. I worked within this department for two years, developing strong customer service, communication, and attention-to-detail skills.

Production and Operations - Motique Plastics

(2015-01 - 2022-01)

I worked alongside a colleague to manage the resin room, overseeing the organisation and production of several thousand resin badge orders for caravans and motorhomes. A key responsibility of the role was ensuring all orders were completed and delivered on time, while consistently meeting exceptionally high quality standards. The role required a high level of attention to detail, particularly when completing the final stages of customer orders.

This involved carefully operating and multitasking the resin machinery, using various computer programmes to produce different badge specifications. Strong organisational skills were essential, as multiple orders were managed simultaneously, often with changing priorities and tight deadlines. Working within a small, family-run team, clear communication and flexibility were vital to maintaining smooth operations and delivering a positive customer experience.

Customer Service Advisor - Hero TSC

(2011-01 - 2015-01)

In my role as a Customer Service Advisor, I worked on behalf of E.ON Energy, monitoring customer accounts to ensure all details were accurate and up to date.

Sales Advisor - Hero TSC

(2011-01 - 2015-01)

I worked as a Sales Advisor for SKY within the same organisation, Hero TSC. This role required meeting daily sales targets, delivering high-quality customer service, retaining customers, and addressing concerns to prevent cancellations or switches to competitors.

GCSE - Birchwood Community High School (2003-01 - 2008-01)

Level 1, 2 and 3 - Beauty Therapy - Warrington Royal College (2008-01 - 2010-01)

Certificate of Higher Education - Counselling - Warrington Royal College (2021-01 - 2022-01)

Certificate - CIPD Level 3 - Warrington Royal College (2024-01 - 2025-01)