Nimra

I'm an ambitious and hardworking professional with experience across waitressing, bartending, kitchen operations, and volunteer work. Experienced in managing busy restaurant services, preparing food and drinks, resolving customer concerns, and working efficiently in high-pressure environments. A fast learner with excellent communication, organisation, and teamwork skills, committed to delivering outstanding service and continuously developing new skills.

Waitress & Bartender at Flames Bar & Grill (2024-10 – Present)

• Managed a busy restaurant floor efficiently during peak service hours.
• Served multiple large tables while maintaining accuracy and excellent customer service.
• Worked effectively under high-pressure, fast-paced conditions.
• Prepared cocktails, hot drinks, desserts, and food orders simultaneously while maintaining quality.
• Delivered friendly, professional customer service and built positive relationships with guests.
• Resolved customer complaints calmly and professionally, ensuring customer satisfaction.
• Demonstrated excellent multitasking and time management skills.
• Learned new menus, drinks, and procedures quickly.
• Maintained high standards of cleanliness, hygiene, and food safety.
• Processed cash and card payments accurately.
• Collaborated with kitchen and bar staff to ensure smooth service.
• Prioritized tasks efficiently during busy shifts.
• Assisted with opening and closing duties, including stock checks and cleaning.
• Trained and supported new team members.
• Adapted quickly to changing situations and customer needs.
• Maintained a positive attitude while delivering consistently high-quality service.

Pizza Chef & Expo at Flames (2024-10 – Present)

• Prepared and cooked pizzas to a consistently high standard in a fast-paced kitchen.
• Managed multiple orders simultaneously while maintaining speed and accuracy.
• Worked efficiently under pressure during busy service periods.
• Maintained high standards of food hygiene, cleanliness, and food safety.
• Ensured ingredients were stocked and prepared for service.
• Checked food quality and presentation before dishes left the kitchen.
• Coordinated communication between the kitchen and front-of-house team while working on expo.
• Organised orders to ensure meals were served accurately and on time.
• Prioritised tickets and managed workflow to keep service running smoothly.
• Worked closely with chefs and servers to resolve issues quickly and maintain customer satisfaction.

Volunteer at Blackburn Blind Sports (2026-04 – Present)

• Assisted with setting up and organising sports sessions and activities.
• Supported visually impaired participants throughout events, ensuring they felt safe and confident.
• Guided participants during activities and provided physical assistance where appropriate.
• Helped participants travel safely to and from sessions.
• Encouraged participation by building positive relationships and creating a welcoming environment.
• Communicated clearly and patiently with participants, adapting support to individual needs.
• Worked as part of a team to ensure sessions ran smoothly and safely.
• Promoted an enjoyable and inclusive experience for all participants.

GCSEs – Blackburn Cental Highschool (2019 – 2024)

Sixth Form – St Wilfrid's Church Of England Academy (Sixth Form) (2024 – 2026)