Niraj Naik
IT Support Assistant / Service Desk Analyst / Technical Customer Support
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About
Experienced Pharmacy Dispenser with over 4 years of UK healthcare experience and 25+ years in the pharmacy sector. Skilled in NHS clinical systems (SystmOne, EPS), digital workflows, data accuracy, compliance, and high-pressure operational environments across GP surgeries, hospitals, and community pharmacy settings. Recently completed Level 2 Cyber Security qualification and actively transitioning into IT Support / Service Desk roles.
Strong experience working with digital systems, troubleshooting workflow issues, and supporting users in structured, regulated environments.
Experience
Senior Pharmacy Dispenser at South Milford Surgery & Wetherby & Bramham Surgery (2025-11 – 2026-05)
- Manage NHS digital system (SystmOne) for prescription workflows and patient records
- Ensure accuracy and integrity of system data under strict NHS compliance rules
- Support staff with system-related queries and workflow issues
- Resolve prescription processing issues in real time
- Maintain efficient digital operations in GP surgery environment
Pharmacy Dispenser at Collingham Churchview Surgery (2024-07 – 2025-11)
- Processed prescriptions using NHS electronic systems (EPS, SystmOne)
- Ensured accurate data entry and system record management
- Supported digital workflow operations in GP surgery environment
- Assisted staff with system usage and operational issues
Locum Pharmacy Dispenser at NAIK Health Ltd (2024-04 – Present)
- Worked across multiple pharmacy systems and digital workflows
- Quickly adapted to different IT systems and operational environments
- Ensured accurate digital records and prescription processing
Pharmacy Dispenser at Biomed Care Services (2023-04 – 2024-04)
- Managed prescription processing using digital pharmacy systems
- Ensured compliance with NHS standards and accurate system updates
- Supported operational workflow efficiency
Pharmacy Assistant at St James's Hospital (2023-01 – 2023-03)
- Assisted in hospital pharmacy digital systems for medication management
- Supported data entry and inventory systems
- Contributed to medication preparation and distribution workflows
Healthcare Partner at LloydsPharmacy (2022-02 – 2023-01)
- Provided customer support and prescription assistance
- Worked with pharmacy systems for dispensing and record keeping
- Delivered patient-focused service in a digital pharmacy environment
Care Assistant at Unity Plus Healthcare (2021-11 – 2022-02)
- Provided patient care and support services
- Assisted with healthcare operations and reporting
Retail Pharmacy Manager at Durva Medical Store (2014 – 2021)
- Managed pharmacy operations, staff, and inventory systems
- Handled customer service and business operations
- Oversaw stock control and record systems
Education
Level 2 Cyber Security in Cyber Security – CECOS College (2026)
Pharmacy Assistant Level 2 in Pharmacy – CIG Healthcare (2023)
Pharmacy Assistant & Technician in Pharmacy – Janet Education (2022)
B.Sc. in Chemistry – South Gujarat University (2000)
