Nisha Vachani

A motivated and reliable professional with experience in prison operations, bookkeeping and business development. Currently working as an Operational Support Officer at HMP Fosse Way, with strong knowledge of prison procedures, security, compliance and day-to-day operations. Skilled in communication, organisation, problem-solving and building positive relationships with colleagues and external stakeholders.

Experienced with CMS, Purple Visits, DEXT, Xero and VT. Professional, adaptable and committed to maintaining high standards of accuracy, service and performance.

Operational Support Officer (OSO) - HMP Fosse Way - Wigston

(2026-03)

• Support the day-to-day running of HMP Fosse Way, working with different teams to maintain a safe, secure and well-managed environment.
• Carry out and support Level A and Level B searches, following the required procedures and security standards.
• Manage and support prisoner visits using CMS and Purple Visits, including legal visits involving police, probation, solicitors and other professionals.
• Carry out welfare checks following legal visits and raise any concerns with the appropriate staff.
• Escort contractors around the prison and make sure the correct security and access procedures are followed.
• Use a range of prison systems and prisoner-facing applications as part of daily duties.
• Work with colleagues, contractors and external professionals on a regular basis, communicating clearly and dealing with different situations professionally.
• Follow procedures carefully, keep information accurate and report or escalate issues when necessary.
• Work effectively in a busy environment where priorities can change quickly, while remaining calm, professional and focused on the task.

Head of Sales / Office Manager - Car Palace Ltd

(2025-04 - 2026-03)

• Managed purchase and sales documentation, including invoices, vehicle records and supporting paperwork.
• Processed sales and purchase invoices, ensuring records were accurate and up to date.
• Managed vehicle documentation, including DVLA notifications, change of keeper/log book processes and related records.
• Prepared and managed sale and return agreements and contracts, ensuring documentation was completed correctly.
• Liaised with trade insurance providers regarding vehicle cover, documentation and policy requirements.
• Handled customer queries and after-sales issues, resolving problems and following up where required.
• Maintained organised records and communicated with customers, suppliers and external organisations to ensure processes were completed efficiently.

Bookkeeper / Accounts Assistant - Torr Waterfield - Leicester

(2024-09 - 2025-02)

• Prepared and submitted VAT returns for business clients, ensuring information was accurate and submitted within required deadlines.
• Reviewed financial information and supporting records to ensure accuracy and completeness.
• Liaised with clients to obtain missing information and resolve queries relating to VAT returns.
• Managed multiple client requirements and deadlines while maintaining confidentiality and attention to detail.
• Developed strong accuracy, organisation, communication and compliance skills.

Bookkeeper/Client Manager - KST Accountants Ltd - Leicester

(2023-03 - 2024-08)

At KST Accounts, I handle VAT return filings for 30-40 limited companies each quarter. My primary responsibilities as a bookkeeper and Client manager include:

• Managed client records and followed up on missing information and documentation.
• Processed invoices and financial information accurately using Dext, Xero and VT.
• Maintained organised records and completed reconciliations and returns in line with procedures and deadlines.
• Developed strong attention to detail, accuracy, communication and organisational skills.

Head of Sales - Car Palace Leicester Ltd - Leicester

(2022-08 - 2023-03)

• Supervised a sales team and supported day-to-day operations and performance.
• Managed customer enquiries, sales, complaints and after-sales service.
• Maintained stock and business records using Excel and Dext, including purchase and sales invoices.
• Managed online stock advertising through Auto Trader and Facebook Marketplace.
• Monitored sales performance and contributed to overall business profitability.

Supervisor (Content Data Analyst) - Entura International Leicester (now Cosearch) - Leicester

(2019-11 - 2022-02)

• Initially worked as a Content Data Analyst, monitoring online content and identifying material that breached legal or company standards.
• Accurately recorded and reported issues using internal systems for investigation and removal.
• Promoted to Supervisor, taking responsibility for a team of analysts and overseeing daily workload and performance.
• Supported team members, monitored quality and ensured work was completed accurately and within required timescales.

12th - Central Board of India