Barbara Grant

Highly skilled professional with extensive expertise in sensitive data protection, clear communication, and stress resilience. I demonstrate exceptional organisational proficiency and crisis handling aptitude, ensuring efficient administrative tasks and document processing. Adept at customer service finesse, self-motivation, and multitasking, with a strong focus on interpersonal communication and active listening.

I have proven ability to manage time effectively while maintaining data confidentiality and handling email correspondence with persuasive communication. My career goal includes leveraging data analysis and records management skills to enhance operational efficiency within a dynamic organisation.

Administrative Support Officer - Maritime and Coastguard Agency - Southampton

(2020-03 - 2024-03)

• I fostered professional relationships with stakeholders via regular communication channels.
• Coordinated meetings to foster collaboration between departments
• Drafted outgoing correspondence in appropriate
• Liaised with relevant parties using appropriate communication channels
• Managed queries in person, by phone and via email with exceptional customer care
• Increased productivity with effective delegation of tasks
• Executed office maintenance tasks, promoting a safe and clean environment
• Took minutes and thorough notes in meetings for distribution
• Actioned routine correspondence to maintain good staff and customer communications
• Booked travel arrangements ensuring minimum disruption for business activities
• Handled incoming calls professionally, offering superior customer service
• Offered excellent customer service to colleagues and external representatives, maintaining company reputation
• Organised filing systems for important and confidential office documents
• Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks
• Filed physical and digital documents to maintain confidentiality and data accuracy
• Secured data and documents to maintain confidentiality according to company and regulatory standards
• Maintained filing system, resulting in efficient document retrieval. Also maintained orderly files with updated, easily accessible information for staff
• Met deadlines on administrative tasks to minimise disruption to colleagues and workflows
• Cleaned work areas and equipment to maintain fault

French Bacchalaureat equivalent to O Level - Paris France (1973-09 - 1979-06)