Nusrat Antora

I am a motivated and reliable individual with a BA (Hons) in Business Management and Human Resources, alongside practical experience across retail, hospitality, and warehouse environments. Through these roles, I have developed strong customer service, communication, and organisational skills, with a consistent focus on accuracy, efficiency, and maintaining high standards in fast-paced settings. I am confident working both independently and as part of a team, and I adapt quickly to new responsibilities and environments.

I have experience handling customer-facing responsibilities such as transactions, enquiries, and service delivery, as well as operational tasks including order accuracy, stock handling, and maintaining workplace standards. I take a professional and calm approach when working under pressure and am comfortable managing multiple priorities at once. I am now looking to apply my skills in a more structured professional environment where I can contribute positively, continue developing, and take on greater responsibility.

Retail Assistant at Sahiba (2025-09 – 2026-02)

• Assisted customers with clothing and bridal wear selections, helping deliver a personalised and positive customer experience.
• Accurately recorded customer measurements for bespoke orders and alterations, ensuring requirements were met correctly.
• Processed cash and card transactions, refunds, and exchanges with a high level of accuracy.
• Supported store presentation, merchandising, and fitting room operations, contributing to an organised and welcoming retail environment.

Customer Service at Haute DOLCI (2024-10 – 2025-08)

• Delivered high-quality customer service in a fast-paced hospitality environment, including taking orders, serving food, and handling customer queries.
• Processed cash and card payments accurately while maintaining till responsibility.
• Maintained cleanliness and hygiene standards across the dining area in line with food safety and health & safety regulations.
• Worked collaboratively with team members to ensure smooth daily operations and an excellent customer experience.

Team Member at Hilton Birmingham Metropole (2023-03 – 2024-08)

• Served food to guests with attention to detail, ensuring high presentation and service standards.
• Managed dietary requirements, ensuring guests received meals tailored to their needs.
• Collaborated effectively within a team and worked independently when required to maintain smooth service.
• Set up tables and stations for events, ensuring a clean, organized, and aesthetically pleasing dining environment.

Production Operative at Hello Fresh (2022-06 – 2023-03)

• Picked and scanned ingredients according to recipe specifications and customer orders.
• Packed meal-kit ingredients accurately on a fast-paced conveyor production line.
• Consistently achieved production targets and maintained required line speeds in a high-volume environment.
• Ensured all items were correctly packed and completed quality checks before dispatch.
• Worked efficiently under pressure to meet daily demand while maintaining accuracy and attention to detail.
• Operated in a chilled warehouse environment while adhering to food safety and hygiene standards.
• Followed all health and safety procedures and contributed to smooth production line operations through effective teamwork.

Educational Consultant at Mark Education (2022-02 – 2022-05)

• Engaged with prospective students across phone, email, and online platforms, converting enquiries into structured applications through clear guidance and follow-up.
• Provided accurate advice on courses, entry requirements, fees, and admissions processes, enabling students to make informed and timely decisions.
• Improved application quality by supporting students with CVs, personal statements, and documentation, reducing errors and incomplete submissions.
• Managed full application lifecycle from initial enquiry to submission, ensuring deadlines were met and progression rates were maintained.
• Maintained accurate records and coordinated with universities and internal teams to ensure smooth information flow and efficient admissions processing.

BA (Hons) in Business Management (Human Resources) – University of Wolverhampton (2022-01 – 2025-01)

Higher School Certificate in Physics, Chemistry, Biology, Mathematics – Jalalabad Cantonment Public School And College, Bangladesh (2018-06 – 2020-06)