Olalekan Sadiq

Detail-oriented Client Onboarding, Case Review and Operations Specialist with a BSc in Economics and Project Management Professional (PMP) certification, bringing UK experience across client data remediation and KYC lifecycle governance and Entity Master change management (UBS), government casework (DWP/Teleperformance), operations support and high-volume customer service. Track record of eliminating an average of 15 data discrepancies per reporting cycle, clearing a backlog of 100+ stale cases, cutting reporting preparation from 4 hours to under 1, and completing 50+ case reviews every week to quality assurance standards. Highly proficient in case management systems, Advanced Excel, Microsoft Project and UK GDPR compliance, with a strong client-service mindset and audit-ready documentation.

Right to Work in the UK: Full Right to Work (No Sponsorship Required)

Client Onboarding Specialist (Governance & Control) - UBS - London

(2025-06)

Institutional Client Lifecycle Services (ICLS), Client Maintenance team responsible for the governance, control and data integrity framework for Periodic KYC Reviews and client lifecycle events across EMEA, AMER and APAC.

• Contributed to the development of the Entity Master project through change management, working with project and technology stakeholders so the platform met the Client Maintenance team's needs and served its intended purpose for users across EMEA, AMER and APAC.
• Validated that entity data displayed correctly and that restriction flags were accurately tagged, raising and confirming fixes for 17 issues across 2,000+ entity records so users could rely on the Entity Master for client lifecycle decisions.
• Analysed and remediated client data across multiple systems by consolidating updates from EMEA, AMER and APAC teams into central trackers, validating accuracy and standardising key fields, eliminating an average of 15 data discrepancies per reporting cycle and ensuring zero errors in final submissions to senior management.
• Identified inconsistencies, gaps and data breaks across client populations, applying agreed inclusion and exclusion logic and root cause analysis to keep records accurate, complete and audit-ready.
• Acted as the primary point of contact for Front Office Relationship Managers, expediting collection of up-to-date client documentation and KYC information and clearing a backlog of 100+ stale cases.
• Managed a portfolio of client lifecycle cases as a structured workstream, tracking and escalating items past SLA deadlines and partnering with Operations to ensure updates were reviewed and approved in line with internal procedures.
• Prepared senior MI and reporting packs by coordinating inputs across regional teams and resolving data gaps, cutting preparation time from 4 hours to under 1 hour per cycle.
• Performed quality reviews of completed work, documenting investigations, rationale, dependencies and next actions to ensure transparency and continuity of ownership.
• Owned the development and maintenance of desktop procedures and working-practice playbooks, and produced structured case handovers that saved an average of 2 hours of duplicate work per handover.

DWP UCR Case Review Agent - Teleperformance

(2024-08 - 2025-06)

• Managed a high volume of daily inbound and outbound customer calls, emails, and digital casework regarding Universal Credit claims, providing tailored advice on eligibility, payment schedules, and documentation requirements.
• Conducted 50+ end-to-end case reviews weekly, consistently meeting quality assurance standards while ensuring strict adherence to DWP policies, the Welfare Reform Act, and UK GDPR regulations.
• Delivered clear, compassionate explanations of complex policy decisions to claimants, including safeguarding vulnerable customers experiencing mental health or domestic abuse challenges, to resolve disputes at first contact and minimise supervisor escalations.
• Authored 100+ detailed case review reports to drive evidence-based decisions on claim approvals, sanctions, and mandatory reconsiderations.
• Liaised with Jobcentre Plus, local authorities, and landlords to verify claimant circumstances, and collaborated with Fraud Investigation Teams (FIT) to escalate high-risk discrepancies, recovering £15k+ in overpayments over a 6-month period.
• Coached junior agents on DWP guidelines and casework workflows, reducing recurring claim processing errors and improving team turnaround times.

Operations & Compliance Support Operative - Cleshar

(2023-10)

• Assist infrastructure maintenance teams in achieving business objectives and meeting key performance measures, preparing regular progress reports for supervisors.
• Support workforce administration and team development by reviewing annual training plans to identify and close staff competency gaps.
• Deliver weekly briefings to staff to communicate updates in operational standards, safety compliance, and working practices.
• Support accident and incident investigations, authoring structured reports and assisting in identifying assets requiring renewal.
• Foster day-to-day collaboration between internal teams and external stakeholders.

Customer Assistant - Tesco - Forest Gate, London

(2020-06 - 2023-09)

• Delivered efficient service across checkout and online grocery desks, processing 200+ daily transactions with accurate end-of-shift till reconciliations.
• Resolved 15+ weekly customer complaints regarding pricing, stock availability, and refunds, escalating complex cases to store managers when required.
• Trained and onboarded 10+ new hires on till operations, stock rotation, and GDPR-compliant handling of customer data.
• Led a team initiative to reorganise back-office stockroom layouts, streamlining daily restocking workflows and improving store efficiency.

BSc - Economics