Oliver Palin
Assistant Manager - Marstons PLC
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About
I have been working in customer service, specifically in the pub trade for around 8 years. I have worked my way up from general bar staff to assistant manager through hard work and dedication always ensuring my guests leave happy. I am passionate about providing excellent customer service and always striving to be better within my role.
Experience
As an Assistant Manager, I played a key role in ensuring smooth daily operations at a busy pub. My responsibilities included supervising staff, managing customer service, handling inventory and ordering supplies, and ensuring compliance with health and safety regulations. I provided leadership and training to team members, resolving issues quickly and efficiently to maintain a positive atmosphere for both staff and guests.
Additionally, I contributed to budgeting, cost control, and marketing efforts to drive business growth and enhance the customer experience.
Education
BIIAB Level 2 Award for Personal License Holders
Level 2 Certificate - Team leading principles
Level 1 Award - Cybersecurity
NVQ Level 1 Award - Customer Contact Centre
Higher Level GCSE's
English - B
Mathematics - C
Biology - C
