Oliver Tapawan

Proactive team member skilled in effective communication and relationship building. Engages with customers to find needs and deliver tailored solutions. Demonstrates calmness under pressure, ensuring positive customer experiences and team success.

Motivated individual eager to contribute and learn within dynamic environments. Demonstrates strong active listening and problem-solving skills, helping effective customer interactions. Ready to use transferable skills to support team goals and enhance operational success.

Handling Customer Enquiries - Hitchin, Hertfordshire

Curricular Activity

• Oversaw the handling of customer complaints, ensuring swift resolution and keeping company reputation.
• Identified and resolved customer complaints calmly and professionally to uphold service excellence.
• Collected and updated right customer information to generate meaningful insights.
• Established clear communication channels within the team, promoting a culture of openness and collaborative problem-solving.
• Retained up-to-date product and service knowledge for helpful, informative customer advice.
• Supported productive environments focused on providing quality customer service, and upholding company reputation.
• Remained calm under pressure to handle customer complaints and solve problems.
• Responded to customer emails with exact, professional replies.

Handling Customer Service - Hitchin, Hertfordshire

Curricular Activity

• Collaborated with team members to achieve target results.
• Managed complaints with calm, clear communication, and problem-solving.
• Achieved service time and quality targets.
• Engaged with customers to better understand needs and deliver excellent service.
• Identified issues, analyzed information, and provided solutions to problems.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Handled customer concerns and escalated key issues to supervisor.
• Picked up other tasks to aid team success.
• Actively listened to customers to fully understand requests and address concerns.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Met schedule using excellent planning and coordination skills.

Certificate of Higher Education - Business - North Hertfordshire College (2024-09 - 2025-07)

GCSEs - Stanborough School (2019-09 - 2024-07)

Certificate of Higher Education - Travel and Tourism - North Hertfordshire College (2025-09 - 2026-06)