Olivia Le Brocq

Reliable and hardworking professional with over six years of customer service experience and supervisory experience in fast-paced environments. Confident working independently, communicating with a wide range of people and taking responsibility for day-to-day tasks. I am practical, organised and safety-conscious, with a strong willingness to learn new technical skills.

I am now looking to develop a long-term career in a hands-on role where I can gain practical qualifications and build my technical knowledge, making the British Gas Metering Apprentice position an exciting opportunity.

SPA ASSISTANT - The Turkish Baths Harrogate - Harrogate

(2025-06)

• Provide a consistently high standard of customer service within a luxury environment.
• Follow health, safety and operational procedures carefully to maintain a safe environment for customers and colleagues.
• Carry out regular safety checks and report any issues promptly.
• Manage bookings and schedules accurately, demonstrating strong organisation and attention to detail.
• Work independently while also supporting colleagues and ensuring daily operations run smoothly.
• Communicate confidently with customers, resolve queries and handle unexpected situations professionally.
• Responded appropriately to unexpected situations, using initiative while following established procedures.

CAFE SUPERVISOR - Ginkgo Cafe

(2025-06 - 2026-05)

• Supervised the day-to-day running of the café, taking responsibility for smooth and efficient operations.
• Followed health and safety procedures and carried out regular checks to maintain a safe working environment.
• Managed and supported team members, delegating tasks and ensuring work was completed to a high standard.
• Handled customer queries and resolved problems calmly and professionally.
• Managed stock, deliveries and ordering, ensuring accuracy, organisation and efficient use of resources.
• Worked effectively under pressure while prioritising multiple tasks and responsibilities.
• Trained and supported new members of staff, communicating instructions clearly and patiently.
• Took responsibility for opening and closing procedures and ensuring the workplace was secure and ready for operation.

TRADING ASSISTANT - Sainsburys Local

(2023-08 - 2025-01)

• Worked efficiently in a busy environment while maintaining accuracy and attention to detail.
• Responsible for stock management, ordering and ensuring products were available when required.
• Completed administrative tasks accurately and followed company procedures.
• Worked independently and as part of a team, taking responsibility for completing tasks accurately and efficiently.
• Used initiative and problem-solving skills to resolve customer queries and day-to-day operational issues.

WAITRESS / BARTENDER - The Knox Pub

(2020-09 - 2023-05)

• Delivered professional customer service in a busy, fast-paced environment.
• Worked effectively under pressure and managed multiple tasks simultaneously.
• Handled customer queries and resolved problems calmly and professionally.
• Worked closely with colleagues to maintain efficient day-to-day operations.
• Developed strong communication, reliability and teamwork skills.

Volunteer - International Volunteer - India, Sri Lanka, Indonesia, Zanzibar, Tanzania, Kenya

(2025-01 - 2026-07)

• Worked independently and as part of a team in unfamiliar environments, demonstrating adaptability and initiative.
• Communicated effectively with people from different backgrounds and overcame language and cultural barriers.
• Planned and delivered activities for children of varying abilities, adapting my approach to individual needs.
• Worked closely with local schools, communities and other volunteers to complete daily responsibilities.
• Developed strong organisation, problem-solving, communication and leadership skills while living and working overseas.
• Took responsibility for childcare activities and educational games, ensuring activities were safe, engaging and well organised.

A Level - Business Studies - Rossett School (2016 - 2023)

A Level - Economics - Rossett School (2016 - 2023)

BTEC - Sport - Rossett School (2016 - 2023)

AS Level - Core Maths - Rossett School (2016 - 2023)

GCSE - General Education - Rossett School (2016 - 2023)