Olivia Sullivan

A highly motivated Psychology graduate from the University of Manchester with First Class Honours, I bring strong analytical, communication and organisational skills. My academic training, spanning both quantitative and qualitative research, has strengthened my ability to analyse information accurately and communicate effectively with diverse groups. Combined with experience in administration and supporting individuals in care settings, I am confident working sensitively and professionally in busy environments.

I am especially interested in roles in clinical settings where I can contribute to an efficient, patient-focused service while developing my experience in clinical administration.

Hospitality Team Leader - Host Staffing

(2022-01)

Deliver hospitality at major sporting, entertainment and corporate events, including Wembley Stadium and VIP suites.

• Lead teams of 8-10 through high-pressure, fast-paced shifts, briefing staff and managing shift start times, balancing leadership with teamwork.
• Manage stock checks and digital transactions, upholding health and safety standards.
• Handle customer queries and unexpected issues calmly and professionally, using initiative and escalating concerns when appropriate.
• Complete stock checks and digital transactions accurately while maintaining health and safety standards.

Digital Content Coordinator - Maximise Creative

(2026-05 - 2026-07)

• Built and maintained social media posting schedules using Excel to plan and organise content output.
• Delivered weekly content suggestions based on social media trends to keep content strategy current.
• Shadowed client meetings with a major sporting app, gaining direct exposure to how they manage content and brand presence.

Dementia Support Volunteer - Together Dementia Support

(2024-01 - 2025-12)

• Supported individuals living with dementia through weekly group sessions, activities and community outings, helping create a calm, supportive environment.
• Built relationships with service users, carers and fellow volunteers from diverse backgrounds through regular, hands-on interaction.
• Completed specialist training in supporting individuals through challenging situations with empathy, patience and professionalism.

Administrative Assistant - Elys

(2021-01 - 2023-12)

• Handled customer complaints and queries calmly and professionally at the customer service desk.
• Solely managed e-commerce order fulfilment, including processing returns and refunds with consistent accuracy and independent judgement.
• Reconciled and secured daily cash takings store-wide, developing precision, discretion and the ability to manage significant financial responsibility without oversight.

Library Volunteer - Mitcham Library

(2019-07 - 2020-03)

• Encouraged and supported children in the 'Summer Reading Challenge' through one-to-one discussions and group activities.
• Helped organise library resources and support older library users with technology.

BSc (Hons) - Psychology, BPS-accredited - The University of Manchester (2023-01 - 2026-12)

A-Levels - Graveney School (2020-01 - 2022-12)

GCSEs - St Philomena's Girls' School (2015-01 - 2020-12)