Olivia Watts

I am a hardworking, reliable and motivated individual with experience in customer-facing roles. Through my employment in hospitality and retail, I have developed strong communication, teamwork and problem-solving skills, as well as the ability to work effectively in busy environments.

I am confident interacting with a wide range of people and take pride in providing a positive customer experience. I am keen to develop my skills further, take on new responsibilities and contribute positively to a team.

Customer assistant – MW Sweets

April 2024 – August 2024

• Provided customer service while selling products to a diverse range of customers.
• Developed confidence and communication skills through regular customer interaction.
• Assisted with a variety of responsibilities, including maintaining cleanliness and organisation.
• Demonstrated a strong work ethic by working long hours during busy periods.
• Took initiative when completing tasks and supporting the wider business.

The nags head Wollaston

November 2024 – Present

• Provide friendly and professional customer service in a busy pub environment.
• Communicate effectively with customers and colleagues on a daily basis.
• Develop strong interpersonal skills through regular interaction with a diverse range of customers.
• Work effectively as part of a team to ensure tasks are completed efficiently.
• Handle challenges and unexpected situations calmly and professionally.

I do still work at The Nags Head when I am home from university.

Wellingborough School

GCSE – 2022-2024

• Mathematics – Grade 5
• Combined Science – Grades 5/4
• Photography – Grade 6
• English Language – Grade 4
• English Literature – Grade 3
• Geography – Grade 4
• Religious Studies – Grade 3
• History – Grade 3

A Levels – 2024-2026

• Business – D
• Photography – B
• Geography AS – E

London Institute of Banking & Finance (LIBF)

Finance Course – September 2023 – May 2024

Completed a year-long finance course during Year 11 through the London Institute of Banking & Finance. The course involved studying financial topics for one hour each week and was completed alongside my GCSE studies. I received a reward upon completion.

Manchester Metropolitan University

2026-Present

Marketing with a foundation year.