Oluwagbenga Abraham

Customer-focused reception, administration and operations professional with 5+ years of experience across hospitality, banking, team supervision and high-volume public-facing environments. Experienced in front-desk support, handling 30-50 customer interactions per day, responding to enquiries, maintaining accurate and confidential records, processing administrative requests and supporting smooth day-to-day operations. Strong written and verbal communication, digital confidence and a proven ability to remain calm, accurate and professional in fast-paced settings.

Seeking to bring transferable reception and customer care experience to the Receptionist/Administrator role at Operose Health, supporting efficient and patient-centred primary care.

Assistant Team Leader - Churchill Group

(2025-02)

• Coordinate shift planning, attendance and workforce allocation across multiple customer-facing sites, helping maintain reliable coverage and service continuity as priorities change.
• Act as a first point of escalation for client enquiries and service issues, investigating concerns, coordinating corrective action and following matters through to timely resolution.
• Support onboarding and training of new starters, reinforcing service, compliance, safety and quality procedures to improve readiness and team consistency.
• Maintain accurate operational information and shift handovers while prioritising competing demands in busy environments.

Door Supervisor (SIA Licensed) - Patriot Integral Security Consultant Services - Wembley Park Stadium

(2025-01)

• Provide professional frontline customer service and security support at Wembley Park Stadium events attended by thousands of visitors, helping people navigate busy environments safely and confidently.
• Respond to enquiries, provide clear directions and signposting, and adapt communication to the needs of diverse members of the public.
• Conduct access-control and identification checks, follow site procedures and maintain accurate incident documentation to support safe, compliant operations.
• De-escalate challenging situations and liaise with venue teams or emergency services when escalation is required.

Concierge / Administrative Assistant - Owu Crown Hotel

(2023-04 - 2024-09)

• Welcomed guests and visitors, answered enquiries and delivered professional front-desk support throughout daily hotel operations.
• Managed calls, messages, reservations, parcels, deliveries and guest requests, ensuring information and items reached the correct recipient promptly.
• Maintained visitor records, daily logs and shift-handover information, supporting accurate communication and continuity between departments and shifts.
• Resolved guest requests and complaints professionally, liaised with management and operational teams, and protected confidential personal information.
• Monitored reception and public areas, reported maintenance or safety concerns and supported smooth day-to-day operations.

Client Services & Banking Operations Officer - First Bank of Nigeria

(2022-06 - 2023-03)

• Managed an average of 30-50 customer interactions per day, providing professional frontline support for account enquiries, onboarding, account servicing and general administrative requests.
• Served as a key point of contact for customers, responding to enquiries clearly and professionally and directing complex matters to the appropriate teams where required.
• Maintained accurate customer records, transaction information and supporting documentation, contributing to dependable data quality and secure information management.
• Handled confidential financial and personal information in accordance with regulatory, security and internal compliance requirements.
• Used digital banking and administrative systems to process customer requests, update records and track outstanding actions accurately.
• Worked across branch operations and other departments to progress customer requests and resolve issues, reducing avoidable delays and providing customers with a more seamless service.
• Explained banking services, account processes and requirements clearly, helping customers understand next steps and make informed decisions.
• Balanced multiple customer and administrative priorities within a busy regulated environment while maintaining accuracy, professionalism and service standards.
• Identified issues requiring escalation and followed them through to completion rather than simply transferring responsibility to another team.

Operations Supervisor - Dezing Loft

(2019-01 - 2022-03)

• Supervised day-to-day operational and administrative activities for more than 3 years, translating business requirements into clear work plans, priorities and service expectations.
• Allocated duties, monitored progress and adjusted workloads in response to changing priorities, supporting consistent service delivery during busy periods.
• Maintained operational reports, administrative documentation and business records, ensuring information remained organised, accurate and readily available.
• Acted as a primary contact for stakeholder enquiries and operational issues, coordinating responses across teams and following actions through to resolution.
• Supported staff with day-to-day queries, communicated operational information and helped maintain effective working relationships across different levels of the organisation.
• Monitored work standards and identified workflow improvements that strengthened communication, accountability and operational efficiency.
• Used initiative to address routine operational challenges independently while escalating more complex matters appropriately.
• Worked to competing deadlines and changing demands while maintaining attention to detail and ensuring priority tasks were completed.

MA - International Business Management - Middlesex University, London (2024 - 2025)

BSc - Banking and Finance - Oduduwa University (2017 - 2021)