Orly
Virtual Assistant
Talent
GlasgowMember since September 1, 2026
Virtual AssistanceAdministrative SupportEmail & Calendar ManagementHealthcare Provider SupportCustomer ServiceCollections ManagementBack-office OperationsWebsite Update Ticket CreationFleet CoordinationLegal Collections ProcessingCRM & Case ManagementData EntryDocumentationMicrosoft OfficeGoogle WorkspaceSabre GDSSalesforce CRM
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Virtual AssistanceAdministrative SupportEmail & Calendar ManagementHealthcare Provider SupportCustomer Service
About
Managed delinquent accounts and negotiated payment arrangements. Prepared legal collection documentation for attorney review. Created and tracked website update tickets.
Experience
Collections Manager / Back Office Specialist - FlexRide Car Rental (U.S.) - U.S.
(2025-01 - 2026-12)
- Managed delinquent accounts and negotiated payment arrangements.
- Prepared legal collection documentation for attorney review.
- Created and tracked website update tickets.
- Supported fleet department administrative tasks.
- Performed claims reconciliation, documentation, reporting, and account maintenance.
- Maintained accurate records across multiple systems.
Healthcare Provider Advocate - UnitedHealthcare (U.S.) - U.S.
(2023-01 - 2025-12)
- Supported healthcare providers with claims, eligibility, benefits, authorizations, and issue resolution.
- Handled high-volume inbound/outbound communications while maintaining HIPAA awareness.
Customer Service Representative - Global Empire Corporation (PH) - PH
(2021-01 - 2023-12)
- Handled hotel reservations, modifications, and cancellations.
- Provided customer support via phone, email, and chat.
- Used Sabre GDS and Salesforce CRM.
- Resolved customer concerns while meeting quality and productivity goals.
Education
Bachelor of Science - Hotel Management - ACLC College of Mandaue (2015-01 - 2020-12)
Skills
Virtual Assistant
