Orly

Managed delinquent accounts and negotiated payment arrangements. Prepared legal collection documentation for attorney review. Created and tracked website update tickets.

Collections Manager / Back Office Specialist - FlexRide Car Rental (U.S.) - U.S.

(2025-01 - 2026-12)

• Managed delinquent accounts and negotiated payment arrangements.
• Prepared legal collection documentation for attorney review.
• Created and tracked website update tickets.
• Supported fleet department administrative tasks.
• Performed claims reconciliation, documentation, reporting, and account maintenance.
• Maintained accurate records across multiple systems.

Healthcare Provider Advocate - UnitedHealthcare (U.S.) - U.S.

(2023-01 - 2025-12)

• Supported healthcare providers with claims, eligibility, benefits, authorizations, and issue resolution.
• Handled high-volume inbound/outbound communications while maintaining HIPAA awareness.

Customer Service Representative - Global Empire Corporation (PH) - PH

(2021-01 - 2023-12)

• Handled hotel reservations, modifications, and cancellations.
• Provided customer support via phone, email, and chat.
• Used Sabre GDS and Salesforce CRM.
• Resolved customer concerns while meeting quality and productivity goals.

Bachelor of Science - Hotel Management - ACLC College of Mandaue (2015-01 - 2020-12)