Pabon Chandra Das
Customer-focused professional with 3+ years of experience in banking and customer service
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About
Customer-focused professional with 3+ years of experience in banking and customer service. Strong communication skills, problem-solving ability, and experience in digital documentation. Adaptable, detail-oriented, and ready for customer service or administrative roles in the UK. Fully eligible to work in the UK.
Experience
Customer Service Representative - Uttara Bank Contact Centre - Dhaka, Bangladesh
(2025-11 - 2026-04)
- Provided customer support through high-volume inbound calls.
- Resolved customer issues and maintained service quality.
- Assisted clients with digital banking tools and account services.
Agent Field Officer - BRAC Bank – Agent Banking - Raipura Bazar, Narsingdi
(2023-12 - 2024-04)
- Delivered face-to-face banking support to customers.
- Assisted with account opening and secure transactions.
- Maintained accurate customer documentation.
Senior Financial Associate - Sonali Life Insurance Company Limited - Narsingdi
(2021-04 - 2023-10)
- Supported clients with insurance products and policy processes.
- Managed documentation, claims handling, and customer queries.
- Maintained long-term client relationships.
Education
M.A. - Bengali - Narsingdi Govt. College (National University) (2022)
B.A. (Honours) - Bengali - Raipura Govt. College (National University) (2021)
