Pailin Auditore

Customer-focused professional with 15+ years' experience across energy, retail, hospitality and healthcare settings. Skilled in handling complex enquiries, resolving complaints and delivering high quality service in face paced environments. Known for a calm, empathetic approach and strong problem-solving ability.

Microsoft office and ICT proficiency organisation and time management. Ability to work and independently and in teams, calm under pressure with a problem-solving mindset fast learner with strong attention to detail.

Customer relations officer - Tate recruitment/Belron UK/Autoglass

(2024-05)

• Handling complaints and escalations, investigate customer concerns
• Call customers, sending emails, liaising with branches and technicians

Business energy specialist - Octopus energy

(2024-02 - 2026-01)

• Managed/resolved billing, complaints, invoices and metering jobs
• Investigated fraud and maintained accurate records
• Handled customer queries via phone/emails

Business energy specialist - Eon next

(2021-09 - 2023-12)

• Managed/resolved billing, complaints, invoices and metering jobs
• Investigated fraud and maintained accurate records
• Handled customer queries via phone/emails

NHS Covid test and trace assistant - G4S

(2021-04 - 2021-09)

• Supported public testing processes and customer guidance
• Maintain hygiene, PPE, and safety standards
• Assisted queries in a calm and reassuring manner

Sales assistant - Currys PC world

(2017-09 - 2021-04)

• Delivered customer service and sales support
• Trained new staff and supported team performance
• Managed stock, merchandising and store presentation

Assistant manager - Coral

(2016-01 - 2017-08)

• Supported store operations and assisted the store manager
• Managed cash handling and daily financial processes
• Delivered customer service and handled betting transactions

Bar staff/Waitress/Assistant manager - Hospitality industry

(2010-08 - 2016-01)

• Served customers, handled cash payment, maintained stock and cleanliness
• Assisted in daily managing operations, trained new staff and supported team leadership

Volunteer work (store assistant) - Age UK

(2013-09 - 2014-01)

• Assisted customers, handled transactions, maintained stock, tagging and shop floor organisation

Foundation degree - Animation for industry - University of Bedfordshire (2013-03)

National diploma - Interactive media animation - Bedford College (2011-05)

GCSEs - St. Andrews School (2007)