Palak Sharma

Client-focused operations professional with 8+ years of experience across hospitality, retail, clinic, and coworking environments. Proven track record in managing end-to-end client journeys, improving operational efficiency, and leading high-performing teams. Skilled in delivering exceptional customer experiences, streamlining processes, and supporting business growth in both startup and established settings.

Passionate about people-centric service, continuous improvement, and contributing to organisations that value sustainability and long-term impact.

Client Services Manager at So Me Beauty & Wellness (2025-08 – Present)

• Manage end-to-end operations, ensuring seamless service delivery and high client satisfaction in a fast-paced environment.
• Oversee staff scheduling, inventory control, and hygiene standards to maintain operational excellence.
• Lead client journey from booking through to follow-up, delivering personalised experiences.
• Manage social media platforms to increase brand visibility and drive bookings.
• Support marketing initiatives to improve client retention and acquisition.
• Maintain accurate records for appointments, inventory, and operations.
• Foster a positive, professional team environment through leadership and support.

Operations / Community Manager at Collaborative One (2024-01 – 2025-07)

• Led daily operations in a startup coworking environment, achieving 80% occupancy rate.
• Managed B2B client lifecycle from onboarding to retention, ensuring strong client relationships.
• Negotiated contracts and supported agreement development with new clients.
• Managed budgets, tracked expenditure, and ensured cost efficiency.
• Designed and implemented operational processes to improve service delivery.
• Maintained accurate operational and client records.
• Built systems and workflows to support business scaling.

Department Manager at ARKET (2023-04 – 2024-01)

• Led a high-performing retail team to consistently meet sales and service targets.
• Ensured excellent customer experience through service standards and team coaching.
• Managed daily store operations, scheduling, and performance tracking.
• Conducted recruitment, onboarding, and staff training.
• Managed budgets, cost control, and resource allocation.

Clinic Manager at Ultrasound Clinic (Window to the Womb) (2021-11 – 2023-03)

• Managed clinic operations, ensuring compliance with healthcare regulations.
• Oversaw staff performance, scheduling, and service delivery.
• Maintained accurate patient data and operational records.
• Managed procurement and budgeting processes.

Department Manager Backup | Sustainability Ambassador at ARKET (2018-02 – 2021-10)

• Supported store management in daily operations and team coordination.
• Led operations during the manager's absence, ensuring continuity and performance.
• Promoted sustainability initiatives within the store.

Doctor Of Business Administration in DBA – University of the West of Scotland (2017 – 2022)

MBA – University of Greenwich (2015 – 2017)

BEng in Electronics and Communication – University of Rajasthan (2010 – 2014)