Pappu Dey

Keen to apply my robust problem-solving skills, flexibility, strategic thinking and understanding of the business operational analysis. In addition to service management, and client relationship management, I have 4+ years expertise in high-volume multi-channel fashion and textile associate roles.

Business Development Executive - Epic Graduate School - London, UK

(2025-01 - 2026-06)

• Generated new business opportunities by identifying and targeting potential clients, resulting in a 30% increase in client acquisition over last 4 months
• Developed and executed strategic business development plans to drive revenue growth and market expansion
• Managed and secured 20+ new and existing accounts within 11 months through targeted prospecting and relationship-building strategies
• Collaborated cross-functionally to support launch of new products/services, contributing to +25% increase in client satisfaction and repeat business
• Conducted market research and competitor analysis, identifying 3 new growth opportunities, resulting in £75K+ additional revenue streams
• Delivered 20+ business presentations and sales pitches, achieving a conversion rate improvement from 18% to 30%
• Improved conversion rates from 18% to 30% by refining customer targeting, product alignment, and demand forecasting strategies
• Monitored and analysed sales performance metrics, enabling data-driven decision-making and continuous improvement in sales strategies

Customer Service Team Leader - Power Leisure Bookmakers Ltd - UK

(2023-11 - 2024-12)

• Collaborated with customers to understand their challenges, resolving over 95% of inquiries, improving customer satisfaction level by a good margin
• Assisting customers to place bets through various channels, such as our betting terminals, telephone services, and in-shop transactions
• Implemented a strategic promotional initiative for new and existing products, contributing to a 10% increase in outlet sales over 6 months
• Managed and resolved high-stakes product issues related to bets, maintaining a top service quality rating and ensuring smooth operational performance

Production Assistant - Aesthetic Laundry Ltd - London, UK

(2022-02 - 2023-08)

• Spearheaded multiple production projects from initial sample development to final output, reducing lead times by 15% and ensuring on-time delivery for 100% of orders
• Supported the design teams in translating samples into production by coordinating and optimizing with the production process
• Contributed to sales forecasting by compiling WSSI reports and performing in-depth sales data analysis, leading to a 5% increase in sales efficiency
• Coordinated with suppliers, successfully negotiating cost-saving procurement deals, reducing raw material costs by 8%

Research & Development Executive - Ha-meem Denim Ltd - Dhaka, Bangladesh

(2018-12 - 2021-12)

• Led sample design and development for UK and US buyers, ensuring 100% compliance with buyer requirements, boosting client retention by 10%
• Managed the entire product lifecycle, reducing production costs by 12% through efficient coordination and optimised processes
• Delivered presentations to the sales team, aiding in the strategic launch of new collections that contributed to a significant increase in seasonal sales
• Implemented sustainable production strategies that aligned with corporate sustainability goals, achieving a 25% reduction in material waste
• Utilized advanced data analysis techniques via Excel and Pivot tables for order management and forecasting, improving production forecasting accuracy by 18%

MSc - International Business - University of Hertfordshire (2022-01 - 2023-08)

Bachelor - Textile Engineering (Fabric Manufacturing) - Textile Engineering College (2014-04 - 2018-10)