Paul Carter
IT Service Delivery Manager
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About
A proactive and results-driven manager with over 18 years of experience in leading and managing technology teams in service and operations across the United Kingdom, EMEA, and APAC. Consistently hitting and exceeding agreed SLA & KPI targets, driving operational efficiency, whilst fostering a positive, professional environment.
Experience
A proactive and results-driven manager with over 18 years of experience in leading and managing technology teams in service and operations across the United Kingdom, EMEA, and APAC. Consistently hitting and exceeding agreed SLA & KPI targets, driving operational efficiency, whilst fostering a positive, professional environment.
Education
ITIL v4 Certified (Axelos)
Certified Process Improvement Manager
Certified Continuous Improvement Manager
Understanding Enterprise Architecture
Lean Six Sigma Master Black Belt
Enterprise and IT Architecture 9.2 (TOGAF)
Agile, Prince 2 & Waterfall
Investigation and Incident Management
Program Management
Planning and Managing Enterprise-level Agile Transformations
COBIT 5
Governance of Information Security
Creating a Leadership Development Program Project Management: Leading Projects
DevOps: Lean & Agile
DevOps: Continuous Delivery/Continuous Integration
