Paul Carter

A proactive and results-driven manager with over 18 years of experience in leading and managing technology teams in service and operations across the United Kingdom, EMEA, and APAC. Consistently hitting and exceeding agreed SLA & KPI targets, driving operational efficiency, whilst fostering a positive, professional environment.

A proactive and results-driven manager with over 18 years of experience in leading and managing technology teams in service and operations across the United Kingdom, EMEA, and APAC. Consistently hitting and exceeding agreed SLA & KPI targets, driving operational efficiency, whilst fostering a positive, professional environment.

ITIL v4 Certified (Axelos)

Certified Process Improvement Manager

Certified Continuous Improvement Manager

Understanding Enterprise Architecture

Lean Six Sigma Master Black Belt

Enterprise and IT Architecture 9.2 (TOGAF)

Agile, Prince 2 & Waterfall

Investigation and Incident Management

Program Management

Planning and Managing Enterprise-level Agile Transformations

COBIT 5

Governance of Information Security

Creating a Leadership Development Program  Project Management: Leading Projects

DevOps: Lean & Agile

DevOps: Continuous Delivery/Continuous Integration