Paul Hustler
An experienced and energetic person in management, leadership and passion for delivering excellent levels of customer service.
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About
An influential, supportive and trusted leader with over 35 years' experience delivering outstanding customer service, leading people and supporting operational excellence within highly regulated environments. I am now seeking to bring my transferable skills into the railway industry, where safety, customer experience, teamwork and professionalism are central to success. My background includes operations, administration, compliance, reporting, coaching and team leadership.
I am recognised for building trust, remaining calm under pressure, solving problems collaboratively and creating positive outcomes for customers, colleagues and stakeholders.
Experience
Leadership Roles at Mercedes-Benz
- Led customer-facing teams
- Maintained compliance
- Supported operational performance
- Coached colleagues
- Improved customer experience
- Developed future leaders
Management Roles at Ford
- Managed dealership operations
- Recruited and developed staff
- Improved customer satisfaction
- Built high-performing teams
John Lewis Partnership
Developed the customer-first values that have remained central to my career.
British Telecom & Recruitment
Built strong foundations in administration, organisation, logistics and relationship management.
Education
5 O Levels - Maths, English Language, English Literature, History, Geography
2 A Levels - Sociology and Law
B/TEC National Diploma in Business Studies
