Paul Murphy

An experienced General Manager with a background of 10+ years in leading large-scale leisure parks and resorts to achieve all KPIs / targets. Committed to delivering exceptional standards of customer service across sites in line with brand expectations and undertaking site transformations to increase sales and profitability levels. First-rate leadership skills with the capability to direct multi-disciplinary teams across front and back of house functions, in highly pressurised and challenging hospitality environments.

General Manager at Bridge Leisure (2019-01 – Present)

Leading operations at a park to achieve all management set targets / KPIs in line with company objectives.

• Leading operations at a park to achieve all management set targets / KPIs in line with company objectives
• Establishing and operating a food and beverage outlet within the park to deliver first-rate levels of service
• Managing the development of various infrastructure projects for completion within time and budgetary constraints
• Reviewing the performance of the park with respect to turnover forecasts, margins, costings and expenditure with full accountability for the P&L and controlling costs
• Coordinating all operational issues and managing brand development activities with consistency
• Devising effective and targeted campaigns for marketing and promotion to drive an increase in revenue levels
• Undertaking workforce rota scheduling according to specific departmental needs / requirements
• Managing staff holidays, sicknesses and absences in line with company procedures and resolving HR issues including disciplinaries, grievances and disputes
• Ensuring strict adherence of Health and Safety guidelines and regulations for business compliance
• Delivering weekly, monthly and quarterly reports to senior management team members

General Manager at Bridge Leisure (2017-11 – 2019-01)

Managed a large holiday / caravan park and ensured a high-level of service with full P&L responsibility.

• Managed a large holiday / caravan park and ensured a high-level of service with full P&L responsibility
• Led and motivated teams with an effective management style to improve morale and productivity levels
• Transformed operations of the park from one run as a family business to a professional company
• Maintained an excellent standard of customer service and relations in line with brand expectations
• Ensured best practice was adhered to in all front / back of house departments and identified any improvements required
• Handled customer complaints in an effective and professional manner through to resolution
• Identified training needs and played an active role in the recruitment, development and coaching of staff
• Held involvement in marketing activities such as promotions to increase sales to meet revenue targets / KPIs
• Undertook budget preparation, revenue management and creation of monthly reports for senior stakeholders
• Ensured Health & Safety regulations were adhered to strictly and trained team members in this regard

Designate General Manager at Bridge Leisure (2017-02 – 2017-11)

Designate General Manager covering 9 sites

Complex Manager at Bridge Leisure (2013-06 – 2017-02)

Complex Manager at Sand Le Mere Holiday Village

Entertainment Manager at Park Resorts (2009-03 – 2013-06)

Entertainment Manager

NVQ Level 4 in Hospitality Management (2012)

GCSEs in English and Mathematics – Summerbee School