Account Manager at Abbey Industrial (2016-03 – 2023-07)
- Managed portfolio of key accounts, fostering long-term relationships through regular, strategic communication.
- Communicated with customers to immediately determine and resolve problems, avoiding escalation.
- Kept and managed records for assigned clients, serving as point of contact for account-related transactions and issues.
- Frequently visited customers to maintain positive and productive relationships.
- Provided exemplary level of service to clients, maintaining and improving relationships for future business opportunities.
- Built exceptional customer satisfaction by delivering friendly service.
- Executed complete sales cycle process, from prospecting through to contract negotiations and closing.
- Organised client events and workshops, strengthening relationships and showcasing new products.
Client Service Coordinator at Abbey Industrial Solutions (2007-05 – 2016-07)
- Resolved service issues promptly, enhancing customer satisfaction.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Responded to customer service enquiries with accuracy and efficiency, ensuring timely support.
- Assisted customers with product-related questions, feedback and complaints.
- Cultivated rapport with customers through professional and courteous communication, fostering long-term relationships.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
Stores Supervisor at Abbey Industrial Solutions (2007-01 – 2007-05)
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Coordinated with other departments to ensure smooth operation and excellent customer service.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Processed and organised stock delivered to store, verifying correct order counts and products received before delivery sign-off.
- Conducted stock counts of storeroom inventory and notified supervisor of low levels.
