Paula Dolan

Experienced administrator and business owner with over 20 years' experience in customer service, office administration, scheduling and coordination roles. Previously worked for seven years as a Service & Logistics Coordinator within engineering; managing engineer schedules, customer enquiries and invoicing. Currently self-employed running a successful home beauty business, demonstrating strong organisational, customer service and business management skills.

Seeking a part-time position where I can utilise my extensive administrative, organisational and customer service skills alongside my established self-employed beauty business.

Beauty Therapist - Self-Employed at Beauty with Paula (2023-11 – Present)

Home-based beauty business providing professional brow, lash, nail and facial treatments. Fully trained, qualified and insured beauty therapist.

• Purchasing necessary equipment and managing stock
• Providing personalised beauty treatments and client care
• Business promotion and appointment management
• Managing all aspects of business administration, accounting and budgeting
• Creating promotional materials and managing online advertising

Consultant - Team Leader - Senior Regional Manager at The Body Shop International PLC - "The Body Shop at Home" franchise (2017-03 – 2024-02)

• Recruiting and training new consultants on all products and business-building
• Continuous mentoring and support of consultants within the team
• Purchasing stock for demonstration purposes and hosting customer events
• Consistently achieving monthly sales targets as a business leader
• Attending quarterly regional manager meetings
• Arranging and delivering in-person and online training events
• Public/motivational speaking
• Setting up of stalls for business exposure and sale of products
• Using social media to advertise products and promote the business
• Calculating product prices for best point of sale and arranging promotional discounts
• Creating multiple documents; including promotional posters, invoices, presentation slides and business tools; such as business cards, flyers, t-shirts, team incentive prizes
• Documenting sales figures and general accounting
• Creation and management of a Limited Company

Service and Logistics Coordinator at Proseal UK Ltd (2010-04 – 2017-06)

• Assisting customers with identification of required machine parts, with the use of CAD
• Arranging engineer site visits for machine services and repairs
• Implemented service contracts, engineer records and service administration processes
• Creating and sending customer invoices
• Assigning engineers to jobs worldwide, in line with safe working hours
• Booking flights and accommodation for engineers worldwide
• Arrangement of emergency shipping to customers
• Maintained detailed service records and customer communications
• Arranging engineer follow-up work and allocating the necessary parts
• Placing orders within the business using bespoke/live excel documents
• Producing and managing customer invoices using Sage

Customer Consultant & Key Holder at The Body Shop, Macclesfield (2009-04 – 2010-04)

Delivered excellent customer service and consistently exceeded individual and store KPIs, contributing to the store achieving the highest loyalty card sales in the UK. Responsible for cash handling, refunds, stock control, deliveries, petty cash and store administration. As a Key Holder, I opened and closed the store, supervised staff, maintained health & safety standards, completed banking duties and communicated sales performance to regional management.

PA to CEO, Office Manager & Interim Team Assistant at Global Resource Solutions Group (now Kinsey Allen) (2007-08 – 2008-11)

Provided comprehensive PA support to the CEO, including diary management, travel arrangements, expenses, event coordination and confidential correspondence. Managed day-to-day operations across London and Brighton offices, including facilities, suppliers, invoices, purchase orders, office equipment and staff administration. Supported recruitment activities through candidate registration, CV formatting, client liaison, database management and process improvements.

Training Coordinator, Office Manager, Graduate Manager & Sales Support Manager at Pareto Law Plc (2004-04 – 2007-07)

Coordinated graduate training programmes, including scheduling, accommodation, logistics and delegate management across multiple UK locations. Managed office administration, supplier relationships, equipment procurement and process improvements. Supported recruitment and sales teams through candidate screening, interview coordination, assessment centres, client liaison, diary management and reporting. Returned to Pareto Law in 2006 following independent travel in Australia and New Zealand.

Researcher / Recruiter at Cromwell Executive Solutions Ltd (2003-08 – 2004-04)

Researched and recruited senior candidates within the logistics sector. Coordinated interviews and assessment processes, building relationships with both clients and candidates to secure successful placements.

BA in Psychology/Sociology combined honours degree (Majoring in Psychology) – Liverpool Hope University (1999 – 2003)

A Levels in Psychology and English Language – Tytherington Sixth Form Centre (1996 – 1998)

GCSEs in 10 GCSEs including Maths (C); English (B) and Science (C, C) – Tytherington County High School (1992 – 1996)