Paula Werner

Dedicated and experienced professional with a strong background in childcare, recognised for excellent communication, interpersonal and customer service skills. Skilled in building positive relationships, supporting children's development and working effectively within diverse teams. Seeking opportunities in childcare, education, teaching support or customer service roles, including the airline industry, where I can apply my experience, adaptability and commitment to delivering high-quality support and service.

Shop Assistant - Mieszko - Hayes

(2024-03 - 2026-05)

• Delivered friendly and professional customer service in a busy retail environment.
• Processed customer purchases and returns accurately using the point-of-sale system.
• Restocked shelves and maintained attractive product displays.
• Assisted customers with product selection and answered enquiries.
• Supported stock management by receiving deliveries and conducting stock checks.
• Helped maintain a clean, organised and welcoming store environment.

Receptionist - Rosemary Hotel - Hayes

(2023-01 - 2024-03)

• Delivered excellent customer service to guests in a busy hotel environment.
• Managed guest check-ins, check-outs, reservations and payment processing.
• Responded to customer enquiries via phone, email and in person.
• Resolved guest concerns professionally, contributing to high customer satisfaction.
• Maintained accurate booking records using hotel management software.
• Liaised with housekeeping and maintenance departments to ensure smooth hotel operations.

Full-time Parent / Homemaker - Private Family

(2020-04 - 2023-01)

• Managed household budgets and financial transactions.
• Organised stimulating activities, appointments and routines for children.
• Maintained a clean, safe and nurturing home environment.
• Kept detailed records for the family and coordinated with external services as required.

Au Pair - Private Family - Ealing

(2013-08 - 2020-03)

• Provided attentive daily care for children, including feeding, bathing and dressing.
• Taught basic social skills, hygiene and supported learning through play.
• Conducted nursery and school runs and organised outings to broaden children's experiences.
• Prepared healthy meals and snacks and maintained a safe, stimulating environment.
• Organised play opportunities to encourage socialisation with other children.

Level 2 Teaching Assistant Certification - Staff Skills Training (2024-08)

ESOL E2 - Colchester Institute (2011-09 - 2012-09)

Matura Certificate - High School, Poland (2008-09 - 2011-06)