Pav Rai

Highly organised and adaptable professional with strong experience in office management, senior administration and HR support. Experienced in supporting senior leadership, managing confidential and sensitive information, coordinating staff onboarding and compliance, monitoring absence, supporting payroll and maintaining accurate records. Confident managing competing priorities, working independently and using initiative to ensure the smooth and efficient running of day-to-day operations.

A professional and approachable communicator with excellent attention to detail, strong organisational skills and the ability to build effective working relationships with colleagues and senior leaders. Now seeking a senior administrative role where I can utilise my transferable skills, experience and strong work ethic to make a positive contribution to an organisation.

Office Manager/HR Administrator

(2024-11)

• Manage the onboarding and induction of new employees, ensuring all pre-employment, safeguarding, compliance and payroll requirements are completed within required timescales.
• Coordinate staff absence management, including recording absences, processing leave and holiday requests. Identifying patterns for escalation to the Senior Leadership Team.
• Provide payroll administration support, ensuring accurate and timely submission of relevant employee information.
• Support the implementation and communication of HR policies and procedures, ensuring staff are informed of updates and changes.
• Maintain accurate and confidential employee records, ensuring information is handled in line with data protection requirements.
• Work closely with the Senior Leadership Team, providing administrative support and assisting with sensitive matters.
• Prepare and provide accurate reports for the Senior Leadership Team, using data extracted from the school's Management Information System (MIS).
• Manage pupil admissions and leaver processes, ensuring procedures are followed accurately and records are maintained in accordance with statutory requirements.
• Carry out a range of safeguarding, compliance and personnel checks for new and existing staff, maintaining accurate records and following procedures.
• Provide support and guidance to colleagues and parents on school systems and applications, ensuring effective use of digital platforms and resolving issues where required.
• Use a range of administrative and information-management systems, including SIMS, to maintain records, produce reports and support decision-making.

Account manager - NCCS – Team Support - London

(2018-01 - 2021-08)

• Ensuring payroll completed on a weekly basis and dealing with any queries/complaints concerning payroll.
• Ensuring the compliance of any temporary worker or contractor placed. This includes obtaining references, obtained relevant documents from candidates and DBSs completed.
• Advertising vacancies by drafting and placing adverts in a range of media. This includes using social media to advertise positions, attract candidates and build relationships with candidates.
• Carrying out initial phone interviews and doing follow up face to face interviews.
• Doing background checks and verifying the references, work experience and academic qualifications of applicants.
• Negotiating pay/salary rates and finalizing arrangements between client and candidates.

Recruitment Consultant - Reed Specialist Recruitment - London

(2015-09 - 2018-01)

• Head-hunting - identifying and approaching suitable candidates who may or may not be in work.
• Responsible for a national contract,l which consisted of; maintaining a strong relationship with the client, assisting with any queries/issues, ensuring candidates were cleared through compliance procedures, making sure there were adequate number of candidates available to cover and payroll completed on a weekly basis.
• Briefing the candidates about responsibilities, salary and benefits of the job in question.
• Offering advice to both clients and candidates on pay rates, training and career progression.
• Using sales, business development, marketing techniques and networking to attract Schools from competitive recruitment companies.

Customer Service Representative - Aqualisa - The Flyers Way, Westerham TN16 1DE

(2014-11 - 2015-09)

• Liaising with both internal and external clients to resolve issues and queries on products.
• Creating and taking opportunities to discuss the suitability of products and services appropriately to fulfil the needs and requirements of customers.
• Processing customer orders/changes/returns according to established department policies and procedures.
• Providing timely feedback to the company regarding service failures or customer concerns.

Customer Service Representative - Homeserve GB - Cable Drive, Walsall, West Midlands WS2 7BN

(2009-09 - 2014-08)

• Dealing with insurance enquires, accurately capturing information on claims.
• Helping clients with online applications via click to chat.
• Liaising with both external companies and internal departments daily
• Provided training and support for new hires within the department.
• Managing customer relationships and delivering good customer experience.
• Helping to drive the team to meet individual and team goals through sharing best practice

BA - Law - University of De Montford (2004 - 2008)