Peter Langdon

Resourceful and experienced Site and Operations Manager with a diverse background spanning IT support, critical incident response, technical coordination, and hospitality leadership. Over 20 years of experience managing large, fast-paced environments including schools, hospitals, airports, and corporate sites. Known for exceptional communication, calm decision-making under pressure, and team leadership. Combines technical expertise in infrastructure and systems with a pragmatic approach to staff management, safety, logistics, and scheduling.

Technical Support Specialist at Vision-Box / Amadeus (2024-09 – Present)

1st–3rd line support for biometric V-Gates and Mantraps with on-site troubleshooting and safety awareness in live airport environment

• 1st–3rd line support for biometric V-Gates and Mantraps
• On-site troubleshooting, naming/IP configuration, and unit transport/install
• Safety awareness in live airport environment

IT Technician at St Ann's Hospice, Heald Green (2022-10 – 2024-09)

Maintained critical systems across multiple care sites and delivered hardware/software support with security policy adherence

• Maintained critical systems across multiple care sites
• Delivered hardware/software support and user account management
• Ensured security policy adherence and successful audits

Service Incident Manager at Vodafone (2022-04 – 2022-09)

First contact for major incident response with focus on SLA compliance and enterprise client management

• First contact for major incident response
• Tracked resolutions and maintained SLA compliance
• Liaised with enterprise clients, managing expectations

Senior IT Technician at Together Trust (2019-08 – 2022-04)

Sole technician for 6 educational/special needs sites managing deployments, audits, and network security

• Sole technician for 6 educational/special needs sites
• Managed deployments, audits, user provisioning, and network security
• Developed asset databases and supported bespoke educational software

Lead IT Officer at Droylsden Academy (2019-04 – 2019-08)

Oversaw all IT operations and support within school site with maintenance and contractor management

• Oversaw all IT operations and support within school site
• Scheduled maintenance, managed technicians and external contractors

Customer Service Technician at ServiceTec – MAG Airports (2018-06 – 2019-04)

Provided landside and airside maintenance with VMware expertise in secure aviation environment

• Provided landside and airside maintenance, 24/7 on-call
• Used VMware, diagnostics tools across multi-terminal airport infrastructure
• Operated in secure, customer-facing aviation environment

NVQ Assessor – Systems & Networks / Digital Marketing at Estio Ltd / QA Ltd (2015-01 – 2018-12)

Managed 40+ learners across multiple sites with progression tracking and compliance training

• Managed 40+ learners across multiple sites
• Tracked learner progression, conducted on-site assessments
• Trained in safeguarding, inclusion, and security compliance

Critical Incident Analyst at Sainsbury's Ltd (2013-01 – 2015-12)

Responded to high-level incidents across 1,300+ sites with technical documentation

• Responded to high-level incidents across 1,300+ sites
• Provided 2nd line support and wrote technical documentation

IT Support Analyst at National Union of Students (2011-01 – 2013-12)

Senior IT Technician at Manchester High School for Girls (2009-01 – 2011-12)

Senior IT Technician at Cheadle Hulme High School (2007-01 – 2009-12)

IT & Media Technician at Kaskenmoor School (2006-01 – 2007-12)

Mobile PC Technician at The PC Doctor (2004-01 – 2006-12)

Service Desk Administrator at John Lewis (1998-01 – 2004-12)

Shop Owner (Delicatessen) at Self-Employed (1996-01 – 1998-12)

Hotel & Hospitality Management Roles at Village Leisure Hotel / Four Seasons / Hollywood Bowl (1987-01 – 1996-12)

HND in Computing

HCIMA in Management Qualification