Philip Beland

I am a multi-faceted and dynamic person who is passionate about working with others in order to provide the best service possible. I am currently working as an Service Desk Analyst and I am keen to develop a solid career within the IT Support sector. I will bring fresh ideas from my experience and I am always looking at different ways of working and how a situation can be improved.

I am open to new challenges and opportunities, with a strong drive to augment my skill set through personal development, which can primarily further enable me to learn and grow as an employee.

Service Desk Analyst - Elmbridge Borough Council - Esher

(2025-07)

Responsibilities include

• Troubleshooting 2nd line incidents
• Managing the staff Rota
• Clearing old equipment and making sure storage areas are organised

Systems Support - Bytes Software Services - Leatherhead

(2022-09)

Responsibilities include

• Implementing ticket quality improvements whilst providing thorough support.
• Customers consistently provide outstanding feedback for the support I have provided.
• Conversing with different departments to find a resolution whether that be externally or in-house.
• Supporting and developing other team members skills.
• Highly experienced with supporting the Office365 suite and Admin Centre, which has included the migration of shared mailboxes.
• Leading the team when company accounts receive a phishing email and following the procedure to ensure our systems are protected.
• Working with a Microsoft partner has meant I am able to keep informed of the latest industry trends through my work.
• Hands on approach to troubleshooting hardware/Software such as Windows 10/11 Dell Laptop’s and Apple iPhones, while also deploying software to these devices using Intune.
• Extensive experience with Active Directory and Azure Active Directory (Entra) such as creating AD groups, Mailboxes, SSO Groups, Deploying applications, managing security, and setting up MFA.

IT Technician - Putney High School - Putney

(2021-05 - 2022-09)

Responsibilities included

• Managed a team of staff to rollout the IT equipment for the new Athena building on a short time scale. A detailed Gantt chart was used to navigate the daily tasks that needed to be actioned. This included wiring, A/V setup, T equipment for classrooms, and imaging the desktops with the latest version of Windows 10.
• Prepared, and deployed over 400 iPads for students and staff. I made sure my staff were in positions that they would excel while utilising music to keep my colleagues morale high while producing a high standard of work.
• Completed various projects such as supporting the rollout of Windows updates
• organised an inventory for decommission of IT equipment and liaise with the WEEE recycling company for a collection date.
• Proficient in Microsoft Office packages due to the nature of the school environment and using spreadsheets to keep track of assets.

Supported Living Staff - The Grange - Bookham

(2018-06 - 2021-05)

Responsibilities included

• Worked in a positive team which strived to provide the best support for our residents.
• I was at the forefront of the Simply Scones To Go service during lockdown which generated a large profit for The Grange

General Assistant - Sainsbury’s Superstore - Cobham

(2012-12 - 2016-03)

Responsibilities included

• Regularly managed a team on a sunday, ensuring that the handover was completed before the start of the week.
• Strong focus on providing high-quality customer service which is process driven
• Developed the necessary skills to operate well in a team environment, providing support and training to new colleagues that joined the team.

BSc - Computer Networks - University of Portsmouth (2017 - 2020)

BTEC Level 3 Information Technology extended Diploma - Information Technology - Guildford College (2015 - 2017)

BTEC Level 2 Information Technology extended Diploma - Information Technology - Guildford College (2014 - 2015)

BTEC Level 1 Information Technology - Information Technology - Guildford College (2013 - 2014)

GCSE Mathematics - Mathematics - Guildford College (2016 - 2017)

GCSE English - English - Guildford College (2015 - 2016)

GCSE Art - Art - The Park School (2011 - 2012)