Yvonne Power
Service Desk Analyst
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About
I have spent the best part of the last 5 years developing troubleshooting and triaging skills and working on improving my knowledge and skills.
Always excited by the possibility to learn new thing.
Experience
Worked for the NHS as a IT support officer doing both service desk tasks and hardware tasks including patching and setting up 111 Call centres and onboarding staff. it brought a wide range of skills and knowledge to me from working in such a fast paced environment at times having to be on call for out of hours support usually remotely working.
I then joined a very different enviroment mainly dealing with water which lead to even big teams needing IT support though the role was much more focused on service desk sla's remotely and in person at times
Education
ITIL is something i am working on in my own time
