Philip Clarke

I am an experienced Sales Assistant who has worked in variety of fast paced environments. I have been trained on good customer service and ensure I provide a good level to all customers. I am a hardworking and trustworthy individual as shown by being relied to take the money from till to the bank.

Working in goods in, I have received and sorted new stock and allocated into correct location. I have a passion for retail and customer service and aim to achieve to ensure store success. Previous experience working to strict Data Protection and GDPR guidance, and able to work efficiently and effectively, adapting with ease to new situations

Serco Restart - Coventry

(2022)

• Attending employability courses, completing online development training, and networking with employers to find sustainable long-term work

Administrator - Integer Training

(2019)

• Entering client's personnel information data into Excel spreadsheets
• Completing enrollment documents with students ensuring all details are accurate
• Actively encouraging enrollment through face-to-face marketing and advertising on-foot in the local area
• Assisting course tutors in group training session by instructing students within the online portal
• Sending course enrolment reports to Head Office via secure email
• Working under Data Protection, GDPR and Privacy Policies

Data Entry - St Francis Church Work Club

(2018)

• 'Clientele' in-house data base system data entry
• Organising and prioritising data appropriately ensuring accuracy
• Collating data ready for input, ensuring all details are correct
• Transferring hard copy document information into electronic system data
• Collating information utilising excel spreadsheets for data analysis and trend identification
• Retrieve information from a live database and constructing reports

Retail Assistant - Mind

(2018)

• Assisting Customers by matching products to their needs
• Guiding customers to available products and sourcing product requests from the stock room
• Serving customers at the till, cash handling and wrapping any delicate items
• Sorting donated items including, clothing garments, shoes and accessories, books, DVD's etc
• Steaming clothes in preparation for display, assisting merchandising staff
• Dealing with any customer enquiries as required

Retail Assistant - Poundland

(2016)

• Delivering excellent customer service, identifying products to match customer requirements
• Dealing with any customer inquiries regarding stock ordering or stock checking
• Merchandising, Rotating, Replenishing, and displaying products correctly
• Quality control, ensuring all goods meet store and company standard
• Stock room organisation, supporting with deliveries
• Putting new stock into relevant warehouse areas, ensuring a smoother transition to the shop floor

Retail Assistant - Cancer Research UK

(2014)

• Removing old stock from the shop floor and bagging it up for redistribution to other stores
• Refilling the clothes rails and displays with new stock
• Hanging and steaming clothes in order to achieve suitable presentation for displaying to the public
• Answering any queries that customers may have regarding products or clothing

Administrator - HSBC

(2014)

• Sorting the internal mail as required delivering to relevant mangers and departments
• Photocopying documents and delegating to designated departments and management
• General office administration as required: such as data input, typing correspondence, and filing

Release Potential - Civil Service (2023)

Manual Handling Safety at Work - CPD Certification (2021)

Certificate in Customer Service Level 3 - Brentwood Open College (2020)

Business and Administration Level 2 - Vision2learn (2019)

Certificate in Customer Service Level 2 - Brentwood Open College (2014)

ECDL Level 2 in IT - Learn Direct (2012)

NVQ Level 2 in IT - City College Coventry (2004 - 2006)

Clait and Clait Plus in IT: Levels 1 & 2 - Tile Hill College (2002 - 2004)

City and Guilds Data Entry: Levels 1 & 2 - Tile Hill College (2000 - 2002)