I help customer operational functions become more effective and efficient whilst ensuring adherence to regulation.
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An accomplished Operations/Business Manager with extensive experience working in the financial services sector. A comprehensive understanding of the financial industry and how to build and grow high performing operational teams and execute the effective planning and delivery of large scale change programmes through cross-functional teams. A self-motivated individual with excellent interpersonal skills, possessing a driven and focused approach with an established record of consistently achieving high results.
A leader who always remains focused on ensuring costs, quality and efficiency are maximised through process improvements and staff engagement. Passionate about ensuring only the highest levels of customer service are delivered. Possesses a strong belief that the right coaching and leadership maximises both staff and customer satisfaction.
Customer Operations Manager (Fixed Term Contract) at Newcastle Building Society
Lead, inspire and influence up to 7 Team Managers and c80 Front Line Colleagues to deliver best in class customer service.
Business Manager at Santander UK
Lead, inspire and influence 8 Team Managers and c100 Front Line Colleagues to deliver a best in class financial care service to our customers, specifically vulnerable customers.
