General Manager - Edj VNTGE - Ashford
(2025-07)
- Lead the day-to-day running of a busy retail business, ensuring smooth operations and excellent customer service.
- Coach, motivate and support colleagues to achieve business objectives and maintain high performance.
- Monitor sales and operational KPIs, identifying opportunities to improve productivity and customer satisfaction.
- Oversee stock management, merchandising and operational processes to maximise efficiency.
- Build positive customer relationships by resolving queries and delivering excellent service.
- Ensure compliance with company procedures, health & safety requirements and operational standards.
Store Manager - Jack Wolfskin - Ashford
(2024-10 - 2025-07)
- Managed all aspects of a busy retail store, delivering exceptional customer service and strong commercial results.
- Led, motivated and coached colleagues to achieve sales targets and key performance indicators.
- Drove sales through effective merchandising, product knowledge and commercial decision-making.
- Recruited, trained and developed colleagues, creating a positive and high-performing team.
- Managed stock control, deliveries and inventory accuracy to maximise product availability.
- Maintained excellent visual merchandising standards in line with company guidelines.
- Resolved customer concerns professionally, ensuring a positive shopping experience.
- Ensured compliance with company policies, health & safety procedures and loss prevention standards.
Transport Planner - Greenbox Recycling - Ashford
(2017-09 - 2024-10)
- Applied advanced modelling techniques to predict future transport demand and inform long-term strategic planning.
- Maintained cleanliness and orderliness around work areas to uphold high standards of site appearance.
- Prepared financial and operational reports for senior management
- Liaised with suppliers, clients, and external partners
- Improved workflows and processes to increase efficiency
Store Manager - New Look - Ashford
(2015-07 - 2017-09)
- Managed all aspects of store operations within a busy, high-volume retail environment.
- Inspired, coached and developed colleagues to maximise performance and deliver excellent customer service.
- Monitored sales performance and KPIs, implementing action plans to achieve business targets.
- Planned and delivered visually appealing merchandising displays to maximise sales opportunities.
- Managed staffing, rotas, stock control and cash handling to ensure efficient store operations.
- Supported recruitment, onboarding and training of new colleagues.
- Built strong customer relationships by delivering exceptional service and resolving concerns quickly.
- Maintained high standards of presentation, compliance and health & safety.
