Amber Mannering

Versatile professional with knack for effective team leadership and operational efficiency. Skilled in fostering strong relationships, driving strategic initiatives, and adapting quickly to changing environments. Proven track record of problem-solving and streamlining processes to enhance productivity and customer satisfaction. Ready to bring fresh perspective and strong organisational skills to make positive impact.

General Manager - Edj VNTGE - Ashford

(2025-07)

• Lead the day-to-day running of a busy retail business, ensuring smooth operations and excellent customer service.
• Coach, motivate and support colleagues to achieve business objectives and maintain high performance.
• Monitor sales and operational KPIs, identifying opportunities to improve productivity and customer satisfaction.
• Oversee stock management, merchandising and operational processes to maximise efficiency.
• Build positive customer relationships by resolving queries and delivering excellent service.
• Ensure compliance with company procedures, health & safety requirements and operational standards.

Store Manager - Jack Wolfskin - Ashford

(2024-10 - 2025-07)

• Managed all aspects of a busy retail store, delivering exceptional customer service and strong commercial results.
• Led, motivated and coached colleagues to achieve sales targets and key performance indicators.
• Drove sales through effective merchandising, product knowledge and commercial decision-making.
• Recruited, trained and developed colleagues, creating a positive and high-performing team.
• Managed stock control, deliveries and inventory accuracy to maximise product availability.
• Maintained excellent visual merchandising standards in line with company guidelines.
• Resolved customer concerns professionally, ensuring a positive shopping experience.
• Ensured compliance with company policies, health & safety procedures and loss prevention standards.

Transport Planner - Greenbox Recycling - Ashford

(2017-09 - 2024-10)

• Applied advanced modelling techniques to predict future transport demand and inform long-term strategic planning.
• Maintained cleanliness and orderliness around work areas to uphold high standards of site appearance.
• Prepared financial and operational reports for senior management
• Liaised with suppliers, clients, and external partners
• Improved workflows and processes to increase efficiency

Store Manager - New Look - Ashford

(2015-07 - 2017-09)

• Managed all aspects of store operations within a busy, high-volume retail environment.
• Inspired, coached and developed colleagues to maximise performance and deliver excellent customer service.
• Monitored sales performance and KPIs, implementing action plans to achieve business targets.
• Planned and delivered visually appealing merchandising displays to maximise sales opportunities.
• Managed staffing, rotas, stock control and cash handling to ensure efficient store operations.
• Supported recruitment, onboarding and training of new colleagues.
• Built strong customer relationships by delivering exceptional service and resolving concerns quickly.
• Maintained high standards of presentation, compliance and health & safety.

English, English Literature, Maths, Chemistry, Performing Arts - Homewood School