Project Support Officer at AFBE-UK (2024-12 – Present)
Support the delivery and growth of AFBE-UK's key leadership initiatives aimed at empowering BAME professionals in engineering and technology.
- Manage two flagship programmes: the Leadership Talk Series and the Transcend Leadership Training Programme, overseeing planning, participant engagement, speaker coordination, and logistics.
- Facilitate interactive leadership talks and training sessions, ensuring smooth delivery and active audience participation.
- Work closely with internal teams to track programme outcomes, maintain operational documentation, reporting records and stakeholder communication across multiple workstreams.
- Produce service delivery reports using Excel-based tracking tools, supporting accurate and timely information flow.
- Prioritise competing tasks independently in a remote environment, maintaining a right-first-time standard throughout.
- Support process improvement and administrative coordination activities.
Volunteer Case Manager/Engineer at REMAP, UK (2024-06 – Present)
Lead the end-to-end management of assistive technology projects across the Dundee, Perth & Kinross region; from client request through design, development, and delivery by coordinating a multidisciplinary team of volunteer engineers to ensure timely and tailored solutions for individuals with disabilities.
- Manage the volunteer recruitment process and onboarding of volunteers.
- Conduct comprehensive initial assessment with client and carers to define project scope, functional requirements, and desired outcomes, ensuring client-centric solutions are delivered.
- Coordinate with occupational therapists, clients, and engineers to co-design assistive aids that are safe, practical, and compliant with relevant standards.
- Build local partnerships to support awareness, referrals, and project sustainability.
- Collaborate with local networks for support and awareness
Product Formulation & Operations Lead at Hagiazo Biotech Ltd (2023-01 – 2026-03)
Registered SME supplying home fragrance and skin care products to B2B/B2C customers across the UK.
- Process customer orders end-to-end, ensuring correct pricing, documentation and accurate fulfilment.
- Prepare and maintain SDS and COSHH documentation for all product lines, ensuring full regulatory compliance.
- Liaise with customers to discuss and update product specifications in line with their requirements.
- Communicate order progress and resolve product enquiries promptly, maintaining high customer satisfaction.
- Manage raw material sourcing, supplier coordination and inventory tracking to support operational continuity and product consistency.
- Maintain formulation records, product specifications and compliance documentation to consistent standards.
Product Manager - Advanced Wound Management at ERS Medical Technology (2021-12 – 2022-12)
- Managed customer orders, quotations, invoicing and delivery tracking across a clinical product portfolio.
- Updated and maintained technical product documentation and customer account records with accuracy.
- Communicated order progress to customers and sales teams, resolving queries efficiently and professionally.
- Supported clinicians and procurement teams with product specifications and technical product information.
- Used HubSpot CRM to maintain account records and support customer relationship management activities.
- Monitored product availability and coordinated with supply chain teams to meet customer requirements.
- Conducted periodic market research to understand market/product behaviour.
Account Manager - Arthroplasty & Wound Care at ERS Medical Technology (2019-02 – 2021-12)
- Managed B2B healthcare accounts, processing orders and coordinating logistics for hospital customers.
- Handled quotations, order processing, invoicing and delivery tracking with a right-first-time approach.
- Used HubSpot CRM to maintain customer records and track order history and account communications.
- Delivered technical product support, translating customer needs into accurate order and specification documentation.
- Liaised with procurement teams, clinicians and distributors to ensure timely, accurate order fulfilment.
- Organised and managed product events to clinicians, clinical organisations and prescribers.
