Temitope Pupuru
Customer service and operations professional with a background in B2B order management, technical product documentation, and regulated product environments
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About
Customer service and operations professional with a background in B2B order management, technical product documentation, and regulated product environments. Experienced handling end-to-end customer order processing, maintaining SDS and COSHH documentation, updating product specifications, and communicating order progress to customers and sales teams. Skilled in CRM systems including Salesforce and HubSpot, and Excel-based reporting.
Background spans medical devices, speciality health products, and product formulation with a consistent focus on accuracy, relationship marketing, and building strong, lasting customer relationships.
Experience
Project Support Officer at AFBE-UK (2024-12 – Present)
Support the delivery and growth of AFBE-UK's key leadership initiatives aimed at empowering BAME professionals in engineering and technology.
- Manage two flagship programmes: the Leadership Talk Series and the Transcend Leadership Training Programme, overseeing planning, participant engagement, speaker coordination, and logistics.
- Facilitate interactive leadership talks and training sessions, ensuring smooth delivery and active audience participation.
- Work closely with internal teams to track programme outcomes, maintain operational documentation, reporting records and stakeholder communication across multiple workstreams.
- Produce service delivery reports using Excel-based tracking tools, supporting accurate and timely information flow.
- Prioritise competing tasks independently in a remote environment, maintaining a right-first-time standard throughout.
- Support process improvement and administrative coordination activities.
Volunteer Case Manager/Engineer at REMAP, UK (2024-06 – Present)
Lead the end-to-end management of assistive technology projects across the Dundee, Perth & Kinross region; from client request through design, development, and delivery by coordinating a multidisciplinary team of volunteer engineers to ensure timely and tailored solutions for individuals with disabilities.
- Manage the volunteer recruitment process and onboarding of volunteers.
- Conduct comprehensive initial assessment with client and carers to define project scope, functional requirements, and desired outcomes, ensuring client-centric solutions are delivered.
- Coordinate with occupational therapists, clients, and engineers to co-design assistive aids that are safe, practical, and compliant with relevant standards.
- Build local partnerships to support awareness, referrals, and project sustainability.
- Collaborate with local networks for support and awareness
Product Formulation & Operations Lead at Hagiazo Biotech Ltd (2023-01 – 2026-03)
Registered SME supplying home fragrance and skin care products to B2B/B2C customers across the UK.
- Process customer orders end-to-end, ensuring correct pricing, documentation and accurate fulfilment.
- Prepare and maintain SDS and COSHH documentation for all product lines, ensuring full regulatory compliance.
- Liaise with customers to discuss and update product specifications in line with their requirements.
- Communicate order progress and resolve product enquiries promptly, maintaining high customer satisfaction.
- Manage raw material sourcing, supplier coordination and inventory tracking to support operational continuity and product consistency.
- Maintain formulation records, product specifications and compliance documentation to consistent standards.
Product Manager - Advanced Wound Management at ERS Medical Technology (2021-12 – 2022-12)
- Managed customer orders, quotations, invoicing and delivery tracking across a clinical product portfolio.
- Updated and maintained technical product documentation and customer account records with accuracy.
- Communicated order progress to customers and sales teams, resolving queries efficiently and professionally.
- Supported clinicians and procurement teams with product specifications and technical product information.
- Used HubSpot CRM to maintain account records and support customer relationship management activities.
- Monitored product availability and coordinated with supply chain teams to meet customer requirements.
- Conducted periodic market research to understand market/product behaviour.
Account Manager - Arthroplasty & Wound Care at ERS Medical Technology (2019-02 – 2021-12)
- Managed B2B healthcare accounts, processing orders and coordinating logistics for hospital customers.
- Handled quotations, order processing, invoicing and delivery tracking with a right-first-time approach.
- Used HubSpot CRM to maintain customer records and track order history and account communications.
- Delivered technical product support, translating customer needs into accurate order and specification documentation.
- Liaised with procurement teams, clinicians and distributors to ensure timely, accurate order fulfilment.
- Organised and managed product events to clinicians, clinical organisations and prescribers.
Education
Researcher in Biomedical Engineering – Robert Gordon University (2026)
MSc in Biomedical Engineering – University of Dundee (2023 – 2024)
MBA in Marketing – Ahmadu Bello University (2018 – 2020)
BSc in Biochemistry – Olabisi Onabanjo University (2010 – 2010)
