Prapti Sharma

Experienced Office Manager and Administrator with a strong background in office operations, HR administration, payroll support, finance administration, customer service, and programme coordination. Skilled in delivering excellent customer service, managing administrative processes, maintaining accurate records, and ensuring compliance with GDPR, Health & Safety regulations, and organisational policies. Experienced in supporting recruitment and onboarding activities, coordinating training, handling confidential information, and maintaining high standards of data protection and workplace compliance.

Proven ability to communicate effectively with staff, clients, residents, external stakeholders, and service users while ensuring efficient day-to-day operations in fast-paced environments. Highly organised and detail-oriented, with a proactive approach to problem-solving and a commitment to providing professional administrative support that contributes to organisational success.

Office Manager - TLC Karuna Manor - Harrow, UK

(2024-06)

Support the Home Manager and Business Support Manager with daily operations, administration, HR, finance, and reception functions.

• Manage reception services, including handling enquiries, greeting visitors, and maintaining confidentiality.
• Maintain accurate records, filing systems, resident documentation, and compliance trackers.
• Coordinate recruitment, onboarding, staff records, DBS checks, training compliance, and absence monitoring.
• Assist with payroll administration and ensure timely and accurate submissions.
• Support financial administration, including invoicing, petty cash, purchase ledger management, resident finances, and debt collection.
• Organise meetings, events, office resources, and supplies.
• Manage enquiry systems and support marketing activities, including client enquiries and show rounds.
• Ensure compliance with company policies, health and safety regulations, and confidentiality standards.
• Communicate effectively with residents, relatives, staff, and external stakeholders.

Administrator - TLC Karuna Manor - Harrow, UK

(2021-09 - 2024-06)

• Managed enquiries, tracking systems, and resident waiting lists.
• Supported resident admissions, discharges, and associated financial processes.
• Processed payroll data and liaised with Head Office.
• Assisted with financial administration, including invoices, petty cash, resident funds, and expenditure monitoring.
• Maintained staff records, contracts, and payroll documentation.
• Provided general administrative and clerical support.
• Managed reception duties and telephone enquiries.
• Ensured compliance with company procedures, financial controls, and health and safety requirements.

Programme Officer – 9th World Ranger Congress Secretariat - WildCAN / Department of National Parks and Wildlife Conservation (DNPWC) - Nepal

(2019-08 - 2020-03)

• Supported preparations for the 9th World Ranger Congress.
• Coordinated communication with national and international partners.
• Assisted with event planning and stakeholder engagement activities.

Recruitment and HR Assistant - Vortex Infosys - Nepal

(2018-02 - 2019-07)

• Supported day-to-day HR administration activities.
• Assisted with recruitment processes, candidate coordination, and employee records management.

Programme Officer - Practical Solution Consultancy Nepal Pvt. Ltd. - Kathmandu, Nepal

(2016-07 - 2017-11)

• Conducted fieldwork and data collection, including socio-economic and biophysical surveys.
• Managed and analysed project data.
• Prepared project reports and documentation.
• Supported research and consultancy assignments.

Programme Officer - RDC Nepal - Anamnagar, Nepal

(2014-08 - 2015-12)

• Prepared work plans and staff timesheets.
• Implemented, monitored, and evaluated project activities.
• Managed project documentation and publications.
• Assisted in developing project proposals and reports.

Front Desk Officer - Radiant Technologies Pvt. Ltd. - Nepal

(2011-09 - 2014-01)

• Managed front desk operations and customer enquiries.
• Provided administrative and clerical support.

Customer Service Representative - Link Tree Pvt. Ltd. - Nepal

(2009-12 - 2011-08)

• Conducted telemarketing activities.
• Handled customer enquiries and maintained customer relationships.

Customer Service Representative - Serving Minds Pvt. Ltd. - Nepal

(2007-11 - 2009-10)

• Performed telemarketing and customer support duties.
• Assisted customers and maintained service records.

Master - Rural Development - Tribhuvan University (2015)

Bachelor - Forestry - Institute of Forestry, Tribhuvan University (2007)

Intermediate - Forestry - Institute of Forestry, Tribhuvan University (2002)