Priana Fernandes

I consider myself a hardworking individual who has the drive and determination to do the job in hand. As well as being reliable, organized and punctual, I work well with other in a team as well as independently. I have acquired a lot of time management/ organization skill through previous roles and this has made me more efficient workers.

I strive to maximize business while at the same time maintaining a highly professional approach in what I do. These skills have also developed my interpersonal skills as well as confidence within different roles.

Office Admin at Car Audio Security (2024-09 – 2026-09)

• Customer Service
• Responding to emails and queries
• Data Entry and database management
• Updated daily stock sheets and inventory logs
• Work with Microsoft Word /Excel
• Managed end-to-end logistics coordination, manually generating accurate shipping labels for all major courier networks to ensure on-time delivery.
• Lost and damaged freight claims, ensuring 100% compliance with courier service-level agreements (SLAs).
• Maintained direct communication with couriers to resolve parcel delivery disputes and discrepancies efficiently.
• Procured and maintained shipping and packaging inventory to prevent fulfillment delays.
• Reconciled and generated daily End-of-Day (EOD) manifests to ensure 100% accuracy between physical shipments and carrier digital documentation.
• Filing

Office Admin at Car Audio Security through More Works Agency (2024-04 – 2024-08)

• Customer Service
• Responding to emails and queries
• Data Entry and database management
• Updated daily stock sheets and inventory logs
• Work with Microsoft Word /Excel
• Managed end-to-end logistics coordination, manually generating accurate shipping labels for all major courier networks to ensure on-time delivery.
• Lost and damaged freight claims, ensuring 100% compliance with courier service-level agreements (SLAs).
• Maintained direct communication with couriers to resolve parcel delivery disputes and discrepancies efficiently.
• Procured and maintained shipping and packaging inventory to prevent fulfillment delays.
• Reconciled and generated daily End-of-Day (EOD) manifests to ensure 100% accuracy between physical shipments and carrier digital documentation.
• Filing

Admin Assistant at 4PX Express Co UK Ltd (2015-09 – 2024-03)

• Customer Service
• Answer phone to assist customer's needs
• Responding to emails and queries
• Assist Team with general administration tasks
• Data Entry and database management
• Filing
• Preparing timesheet
• Daily paper work
• Fire Marshal
• First Aider

Warehouse Operative / Team Leader / QC at 4PX Express Co UK Ltd through 1St Recruitment Agency (2014-09 – 2015-09)

• Sorting
• Picking
• Packing And Scanning
• Managing Workflow
• Helping to resolve Team issues and disputes
• Delegate tasks and set project deadlines
• Oversee day-to-day team operation and performance regular performance evaluation
• Create health and motivating work environment and atmosphere
• Communicate with teams about their performance
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members' feedback and resolve any issues or conflicts
• Plan and organize team building activities
• Processing of rejected stock and ensuring correct procedures are followed to treat damaged/ defective stock
• Ensure that product has correct packaging, creating and maintaining various spreadsheets to report and analyse data and smart sheet to be updated
• Checking for damaged or missing items and then sorting stock for storage in warehouse
• Preparing Manuel labels for different Courier company
• Keeping careful record of stock on warehouse management system

Office Assistant at Apurva Engineering (2009-06 – 2014-08)

• Routine office work
• Banking
• Billing of invoices

Office Assistant at S.M. Tours & Travel (2010-06 – 2011-12)

• Ticket Booking of Airlines, Bus, Railways, Tour Packages etc.

Diploma Certificate in Tally 7.2 (VAT) – Digicam Computer Education

Diploma Certificate in Travel Agency Customer Care and Communication Skills and Computerized Reservation Systems (Galileo) – STENODAC Commercial Training Institute

Diploma Certificate in International Airlines & Travel Agency Management – STENODAC Commercial Training Institute

10th Standard: Equivalent to the UK's GCSE Level – National Institute of Open Schooling (2007-04)

12th standard: Equivalent to the UK's A-Level – National Institute of open schooling (2010-04)